Action Computers Inc. -- Denver Location — Local services in Denver

II wish there was an option for no stars. I was looking to replace my dual graphics cards in my laptop, and since I'd previously had not the greatest experience I spent about a month researching a computer place that I felt I could trust. I spoke to Action Computers on the phone and FB messenger, explained what I wanted done, my computer, they said that they were confident they were up to the task. I was excited. So, even though my laptop came with dual graphics cards, it didn't need them both. It would do just fine with one card slotted in the master slot. I know not a huge amount about computers, but I knew that. I told them that when I dropped it off. I was given an "appointment day" but was told since it would probably only take a few hours, they'd most like have it done in a couple days. They did not, but that's life. My appointment day comes...and goes. No word. I call them after a day to see what's going on, and I'm told that since the graphics card needs a new heatsink, they've ordered one and it'd be there in 3-5 days. Okay, sure. I'm not going to comment I told them it needed said new heatsink when I dropped it off. I also told them what heatsink it needed. So they get the heatsink in, install it. I keep checking the customer portal. I see there's a note from the tech saying that because my computer came with dual graphics cards, it will only work with 2 cards.. I didn't feel like arguing the point, I just told them I'd order another graphics card. I got said graphics card in a week or two, which they installed. I called after seeing notes on the customer portal saying that the cards don't work, the system won't post (start up properly). I'm told my system is too old and I should work with them on upgrading to a newer system. I was a little done. I went to the store with every intention of just paying for whatever work they'd done and bringing it home. I was pretty irritated. I asked for my computer, and they were shocked. The store manager was brought out. I told him that they sucked. I asked if they checked both graphics cards in the master slot to make sure that they both worked. Not even the tech knew that he had to do that. I asked if they'd flashed bios after installing the new cards. Nope. So, the manager keeps telling me that they want to make it right. They don't want me to be unsatisfied and leave with my computer inoperable, so let them check the cards, flash the bios, and get it in working order, and no more labor would be charged to me. I almost didn't agree anyway. He said the tech would call me that afternoon after checking the cards. He didn't, I called the next day to find out the second card (that they'd put in the master slot) was bad. So I ordered a replacement, and it took them like a week to put it in. For the first time, they call me. They call me to tell me the system posts, but the graphics are really dim, and because the cards weren't originally intended for my system, they can't install the drivers. Okay, sure. I go to pick it up. It has been over 3 months that they had my computer. The tech rings me up, tells me the price. Wouldn't you know it, nobody wrote down that I wasn't supposed to be charged further labor. I point it out, and he disappears to talk to the manager for about a half an hour. Eventually, they honor what the manager had said, but they won't warranty any of it. I bring my computer home. It won't post. It's beeping that the CMOS battery is a problem. I replace the CMOS battery. It still beeped. There's a problem with the windows boot files. How, you ask. Oh, I asked, too. I called and asked, and was hung up on. Four times. I had to use CMD to wipe my whole HD and reinstall windows after leaving my CMOS battery out for 3 weeks, then my computer worked. The driver for the graphics cards? I had to alter 3 lines of code, and they installed in less than 5 minutes. 0/10 Will never go back...

A few years ago I had this really old external hard drive that contained ALL my music. (Mainly very hard to find with no list to try to replace it all should something happen). Something did. My house was robbed. All my old crappy useless but useable computers were stolen along with my punk leather jacket, every family heirloom worth anything and all my clothes, boots (I'm a girl in a size men's size 3 shoe size) and well, if you understand anything about that stuff, you'll shed a tear or two knowing it ripped out my heart to lose such sentimentally valuable stuff. My house was turned upside down and oh....the kicker....they got me in a 2 hour window on Christmas Eve night when I was just up the street having Christmas dinner with my family.

Long story short, I was able to dig out my old hard drive with my music on it. All that was left. However it was configured to be used with a Mac which I couldn't afford to replace. I finally had a friend try to use it with his Mac and he said the hard drive appeared empty. 500GB empty. Maybe it was stored with a really big magnet? I was once again shattered. My roots, memories, soul...gone.

Finally I took it to these guys. They worked and worked and it kept coming up empty. Finally they called and said they could offer one last ditch effort and totally destroy the casing, tear it open and rip it to shreds essentially turning it into a useless twisted piece of tech trash (which if my music wasn't on it than its what it was to me anyway), I said do it.

I expected a call saying it was no use. And after a few days forgot about it entirely since I figured it was a lost cause. The phone rang and they told me they were able to retrieve every single file (all my music....all of it)!

I don't even think they charged me more than like $60. To be honest I would have given my first born to have it back, so I don't remember what it cost but it was definitely reasonable!

These guys are amazing! They worked and worked at it from every angle, kept me totally informed the whole time, got my permission for everything they tried and within less than 2 weeks, they dove into the heart of the dinosaur of a hard drive and found every file it had hidden somewhere after appearing blank from each angle! They knew what it meant to me, what I'd been through, and they got it out and onto a new hard drive for me.

I am eternally grateful. I just took in my elderly father with dementia. I took his 2 hard drives, (one from an old Mac, an external one), and his 2013 MacBook Air. I just dropped it all off to have them collaborate all my dad's stuff to be as user friendly and easily found within one machine. I'm sure they'll help my dad with organizing his disorganization in his progressively confused state and I'll jump right back on here to write a follow up review.

I can't thank these guys enough! After the Mac Outlet charged my dad (on a walker who couldn't understand) $98 for a simple diagnostic to tell him his computer was trash because it was filthy inside, we won't be going anywhere...

If a company is in business long enough, they will have some customer issues. In my experience in life, a company's reputation is ALL about how they address these problems that arise when helping customers. Action Computers passes this test, as far as I'm concerned. I brought my Lenovo laptop to Action Computers for it's annual "tune up" and virus check. While Action had my device (which was in pristine condition) the on-board mouse pad and the edge of the keyboard became damaged (scratched). I still not sure how the technician managed to do this while performing a routine tune-up. I picked up my device, got it home, and immediately notified them of the damage. A service department manager immediately agreed to order the parts and replace them free of charge without any pushback whatsoever. During the tuneup, I inquired about a 2TB solid state drive, and agreed to have one ordered for this machine. If you're even thinking about a SSD drive, DO IT! I cannot believe how this upgrade has improved battery life for this laptop. The damaged parts and SSD were repaired/replaced at the same time, and the laptop came back in perfect condition (cosmetically). Once again, I got it home, used it, and found that the right side USB ports would only function for a few minutes, and stop working without explanation. And, once again, I took the machine back to have it repaired. They were able to fix it the same day, again without question. Thank you Action Computers for making these situations right by the customer without making me jump through a series of unnecessary hoops. It has been so refreshing in this day and age. I'm giving this review four stars instead of five for a couple of reasons: THE DAMAGE SHOULD NOT HAVE HAPPENED TO BEGIN WITH! What was the technician doing while tuning up my device? I was not informed of the damage when I picked up this laptop. I had to find out about it when I got home. Customers, check your computer before you leave. Thank you to both MIkes and Leo for their professionalism. It is refreshing and I appreciate your efforts. Since Action reads these reviews, please talk to your technicians about damaging your customers devices (and taking responsibility for it). As a digital photographer, this device means a great deal to me, and has been treated extremely well. I...