Einstein Bros. Bagels — Restaurant in Denver

Dec 19 1.54 pm ish

The pregnant woman the one who is in the receipt ( Host ; ToGo283 )

give me attitude ask I walk in. I been shop to this bagel shop since forever ….. even way back to 2007

as i live 2 block away from the shop.

Normally you order at the end the line whole you choose which bagel you want , then we pay , even last purchase , I still but my bagel in this shop that way ….

and she give me attitude that we have tp order in cashier section.

is weird becoz i gave to go back and forth to the window to see what I want , like what kond of cream cheese I want even what kind of bagel I want , they even wrongly do it bcoz i want finish ordering as I want my bagel thin and they already slap cream cheese on it ……

and when I went to pick up it did not being toast , and she gave me attitude that i dont ask to being toast ….. and I said you should ask me if i want to be toast . as we normally being ask what you offer ….. Every where we go , we the customer the one who were ask if we want to be toast or not , like in subway sandwich or other bagel place

and the india looking girl yell at me by giving me attitude and even ask for the manager to just refund me , instead making me a new one ….. That $11 mean nothing to me ......but if u can not keep uo with ur worker , I make sure the whole university park know not to go to ur bagel place , as ww have another bagel place in...

This is my go to for when we want bagels. We do normally have to wait a good while just to get bagels with spread and toasted. But today, we went in to get our bagels, french toast one with plain and one with honey almond; After confirming at least three times with the girl who took out order. When we returned home, they both had honey almond. I have a tree but allergy and sadly can not have almonds. Trust Me, I wish I could but I can't, therefore must be careful about certain food items. We went back to have this fixed and the girl who approached us after telling her the ordeal, basically sighed and walked off as if my allergy was a huge inconvenience to her. She walked up to I'm assuming the manager or head employee on duty. She did give me a new bagel with free bagel card. But please remember, people do have food allergies and try their best to make sure they aren't impacted. If I must in the future say. "I have a tree nut allergy" to make sure this mistake doesn't happen again.. I will but don't treat the customer as if they were in the wrong and inconvenienced you by this. Since covid, customer service everywhere has gone done hill. This needs to change! As someone who has worked customer service for 15+ yrs, this was disrespectful and rude for how this employee...

I recently moved into the area and decided to try out Einstein Bros. Bagels by placing an order through their mobile app. The app indicated that my order would be ready for pickup in the designated section, which I hoped would save time.

However, I ended up waiting at the pickup area for 10-15 minutes while watching other customers being served. Eventually, a young lady rudely asked if I was there for a pickup. When I confirmed, she retrieved my order from behind the counter, where it had apparently been sitting for an unknown amount of time and was now cold.

I suggested that if they weren't going to follow the app's procedure, they should put up a sign to let customers know to approach the counter. She then claimed she didn't work there, despite wearing a name tag and assisting other customers, and walked away while I was still speaking to her.

After this experience and reading other reviews, it seems this level of service is typical here. Unfortunately, this will not be my go-to bagel shop in my new...