Micro Center — Local services in Denver

I brought my pc to have work done here. I live in loveland, roughly an hour away. Upon arriving for pick up they set it on the counter and I read some of the notes on my service. They said my gpu/aio fans weren’t working, which they were working prior to me bringing it in. I went to lift my pc into the cart and I could hear a loose screw in my pc case. The guy behind the counter tried to tell me it was just the sound of cables moving around. I took the glass off the side of the case, tipped my pc over and a screw falls onto the counter. Where does that screw go? What if it had fell into one of my fans? Or worse lodged itself in between the motherboard? I brought my pc there to have them check all of the connections, run a diagnostic, and make sure all cables and screws were seated and installed properly. The guy at the counter said there was nothing wrong with it. I read the notes on their service, several lines read could not run diagnostics, and one “Josh and Jimmy said just send it, because it passed a 12 hour test.”. I left confused and worried what I paid them for. I had gotten texts saying that they were struggling to run diagnostics on it. I got my pc home, plugged it in and turned it on. One of my 4tb m.2s was not showing up, and it wont boot the windows I originally had on my pc. I noticed that they swapped the positions of my M.2s. The main m.2 doesnt show up in bios or have the option to change priority or switch to anything else. I reseated the m.2’s to see if that was an issue. Nothing. My pc was four months old, and was previously working fine before bringing it in. I brought them a 9800x3d to install because I was too scared to mess anything up (because the 9800x3d’s are out of stock literally everywhere.) and to check my 4090 suprim liquid x temperatures, which were about 72-74 degrees celsius. I had read they should be 60 degrees celsius under load. I got back a pc that was in worse condition than I brought it in, I lost all of my info, presumably has one of my drives dead, and my 9800x3d is idling on the desktop at 53% usage with no programs running. I don’t even know where to start. My pc build is irreplaceable due to its parts that are unavailable and costs such a large amount of money… I don’t even know where to start. I am extremely upset.

Edit: (Microcenter replaced my 4tb M.2 which I am extremely grateful for. I got a brand new Samsung 990 Pro, which was comparable to what I had as far as the read/write speeds of the hp fx900 pro. They aren’t cheap at all so I really appreciate the service manager going above and beyond to make...

I absolutely love their service and knowledge! If you prefer to shop in person to be sure you're getting exactly what you need with no pressure sales and friendly staff. I've been to different Micro Center locations over the years and have never had ANY problems doing business with them. They can also set up a basic user with exactly whatever prebuilt options fit their needs. These stores generally do not ship but seriously, go shop in person and remember what the days of professional helpful staff were like! In my experience and this location is no different, the stores are kept extremely clean and well stocked so things are tidy and easy to find despite having massive inventory and heavy foot traffic. I feel like in this particular location I have to make a special mention of the staff and manager on duty, I've made two large purchases here and both managers and their teams have treated myself and immediate family members with nothing but the utmost respect, kindness, helpfulness, and professionalism. It really does add such a personal touch making it an enjoyable and memorable visit even if you drop in on a lunch break hunting for that one last connector for your sleeper build during your lunch break! The gentlemen you see beyond my mother who I was assisting with her choices based on her needs and ease of set up being paramount wearing the blue tie is a sales team member and you can tell just by his body language that he is actively listening to another customer he was helping. They may be based on commission but I have never EVER felt a pressured sales pitch or similar, just total competence and professionalism. I literally recommend this store to friends and the first thing I mention is the staff because they really are just that good. Great experience as always, thanks for your help and I felt completely at ease leaving someone I care about to get an informational solution and suggestion while I was digging around for custom build small parts. If microcenter keeps doing what they do I am a happy life long customer. My only criticism is their website could use a refresher and doesn't seem to be optimized regarding SEO but that is such a reach and I doubt most folks would notice. Of course I'm not privvy to wether that is a corporate thing or they just don't have anyone on staff with that skill set (which I would be surprised to find) or their hours are just streamlined to the point where a refresh of the site every few years just doesn't fit into anyone's schedule and to be frank it's a reach to even think...

Noctua NH-D15 Black CPU Cooler for $139.99 plus $10.98 shipping. What was shipped was a $59.99 Be Quiet Dark Rock Slim. On top of that, somebody tried to tear the price tag off of the box. I'm guessing they think the customer is going to be an idiot who wouldn't notice the drastically different, and inferior, cooler. Apparently Microcenter thinks that my $150 dollars is only worth a $60 cooler, and that my time is free.

This is 1 star until I get some kind of response, but so far I'm being ignored in their online customer service chat. If this isn't resolved, and damn fast, I'll just issue a chargeback for the cooler and the shipping that cost extra. I'm sick and tired of companies acting like you owe them your money for garbage services or products.

UPDATE: Bumped to 2 stars. Micro Center elected to do the absolute bare minimum to correct this issue, but still made it a hassle for me to make it happen.

Finally got a call and was told all they were willing to do was ship the right item, issue a shipping label for the return, and then refund the $10 shipping I originally paid. This is the minimum but it certainly doesn't do anything to show they value the customer or the customer's time. This put a two week delay in the build and cost me a set of days off that was set for the PC build because they couldn't get it right the first time.

I get that mistakes happen, but when you make a mistake you make it right. Usually by looking at the situation and going a little above and beyond to show that you respect the time of the person your mistake has caused issues for. I don't know about you, but my time is valuable. My employer doesn't get my personal time for free, but Micro Center wasted days of it and did nothing to make up for it.

They called me days later for the refund and told me they don't keep credit card numbers and wanted my card number over the phone. Really? So if I just kept the wrong item they sent what would have happened? I guarantee you that my card would have been charged. I refused and so I got to wait even longer for them to mail a check. Funny that they kept my address, but claim they don't have cards saved. Shady and unacceptable to make a refund a problem for the customer when it's because of your screw up in the first place.

Micro Center will be an absolute last resort for any kind of purchase for me and I will go out of my way to steer people away from them if there is any other option. Their customer...