We visited Fel Fel when it opened in late 2012-early 2013, when it was a new restaurant and used to love the high quality food, the friendly owner and staff who were always happy to explain things, and the reasonalable prices. The only downside was the restaurant atmosphere was a bit plain and dated.

Unfortunately, we moved from the area shortly after and I stopped by today after several years as I was in the area to pick up something from the nearby Micro Center. Upon entering the restaurant, I noticed that the restaurant had undergone an extensive remodel and looked very nice and modern.

Fel Fel now forces you to use the self-serve kiosks to order which can be time consuming and frustrating. There were no staff members present while ordering, so customers are on their own while ordering. The sandwiches are very expensive ($13-17 for just a sandwhich) plus an additional $5-6 for a combo with fries or falafels and a drink. There are $2 upcharges for things like pita bread, instead of a whole grain wrap, a $2 upcharge for feta cheese, etc.Thus means the average meal comes out $20-24, which is very pricey for a fast casual restaurants and rivals the cost of many greek/mediterran full-service dine-in restaurants. To top it off, at the end of the self-service the system defaults to a 20% tip and you have to change it! A 20% tip should be reserved for great service at a full service dine-in restaurant, not for a fast casual restaurant with self service kiosks and no one to help you.

In addition, it wasn't very clear where the registers to pay by cash were and there was no staff present. So I went to ask the kitchen staff and at that point, the owner, a stocky, middle aged man with a beard came running and said "come back with me this way, sir" in an unfriendly tone. He then rudely told me to give him the kiosk ticket and said that I have to put the cash into the machine by myself. The owner was pretty blunt throughout the transaction.

The only nice thing was that the owner did offer to have a staff member clean off a nearby table, though I politely declined. I know I was tired at the time, as I had worked a busy 10 hour shift at my job, but I was polite and said "thank you" multiple times, so I don't understand why the owner couldn't have been more friendly, welcoming, and helpful, instead, he was bursque and wanted me to do everything myself.

My spicy chicken shawrma wrap came out 15 minutes later and was pretty tasty with hot and freshfrench fries. The chicken was tender and the pickles and cabbage were of good quality. However, the food, while tasty, isn't the same quality as several full-service dine-in Greek/Mediterrean restaurants, such as the nearby Yanni's in Greenwood Village or Opa Grill in Parker; even though the food prices at Fel Fel are actually higher than those two restaurants. To top it off, remember that Fel Fel's kiosks default to a 20% tip when there is no one present to help you order.

Despite the good quality and taste of the food, it was presented horribly while dining-in. My food didn't come on a plate with silverware instead, I got a cheap plastic bag with my sandwich wrapped in foil and a small compostable take-out box containing the french fries and only three paper napkins. Other fast casual restaurants like Noodles and Company and Jason's Deli give you actual plates, silverware, and plenty fo napkins. I really wonder why Fel Fel is so cheap in their presentation, especually when the prices are so high.

I was excited to come back to Fel Fel after so many years, but the owner's rude behavior ruined my epxerience. He was constantly berrating delivery drivers by saying, "can't you see the pickup window outside, why did you come inside?" The owner also could be heard a few times during my meal yelling at the kitchen staff to hurry up. The employee who handed me my food was very polite, so I am not sure why the owner was constantly angry at them.

Absolutely ridiculous response from the owner and it proves my point about his rude and arrogant attitude. The food was good, not great.