Patagonia — Local services in Denver

An honest and brief review of the Denver Patagonia store follows from an active user of Patagonia products across a number of year-round outdoor sports including mountain climbing, hiking, snow skiing (XC and DH), snow shoeing, golfing, tennis, and nature watching. I've seen firsthand that the worse the weather gets, the better Patagonia products perform.

If you are in the market to buy high quality, reliable outdoor worthy products that perform and last, this is the outdoor clothing and gear store you MUST check out if you are in the Denver Metro Area. You'll get to see the products in-store and gain valuable user knowledge from the store's highly knowledgeable product experts.

Ask for Leslie, Adam, Jack, Robert, and Tom (I recommend them all). They all know how to best fit you and put you into the product(s) that best suit your outdoor needs.

Since Patagonia has so many products across their product categories, it is best to see them 'in person' whenever possible. The Denver Patagonia store is huge and has the widest variety of men's and women's Patagonia products that are unmatched in my view when compared to other retailers who stock some Patagonia products.

Store personnel can even order a color or size for you if it isn't in stock in their store. Their level of care and service without being pushy in any way to make a sale should not be taken for granted. They truly want you to be prepared for your city, outdoors, or casual experience the Patagonia way--as a highly satisfied Patagonia product owner.

Denver Patagonia has earned my business because they know their products, how they were designed, how they will perform, and how to maintain them through time so that the product(s) will last.

I've lived across the US and this is the most knowledgeable group of Patagonia team members I've ever experienced. I'm sold and you should be too. Check out the Denver Patagonia store and products, you won't be disappointed. Scott - No Incentive Received For...

Stopped by there to pick up some clothes for a birthday present for my son. No one greeted me when I entered the store,I was totally ignored the whole time I was in the store. Considering it was around 11:00 am and the store was not busy, I was surprised. Spent $300 and the only person who talked to me was the cashier. Several men were wandering around, not wearing name tags or anything that would identify them as employees. I needed help to find a certain size in some shorts and no employee came up and asked me if I needed help or if I was finding everything I needed. I finally approached a man and asked him if he worked here, he had been fluttering around, and he answered yes. I asked if they had a certain size in two shirts and he said he didn’t know. Ok, at the same time I had an armful of clothes that I was planning on buying and he did not offer to take them to the front. After paying for the clothing I walked by a man who seemed to be an employee standing by the front door and he gave me a stare. Did not say thank you for coming in, nothing. I am a white middle aged woman who has a lot of discriminatory income and I will not be back to this store. I don’t need to work for a living like the people employed there and being treated as unwanted as I was treated is unacceptable. I will not be back. If I were Black or Latino, I would definitely feel I was being discriminated against. You may like their clothing line but I strongly suggest ordering online instead of entering the Patagonia...

This is about customer service - Went in to see if they had a coat I’ve been eyeing online. At first the girl who helped truly helped me by saying she needed to see if there were any left in the back stock since there weren’t any on the floor. She made the call I said thank you and politely waited. I waited in the middle of the store for about ten minutes without anyone else asking if I needed help, nor anyone arriving with a coat or status if they had any left. Instead I see all staff congregate at the center register chatting it up, girl who helped me had her leg hiked up on the counter and was showing them all her stretch moves, shoes, I don’t know nor do I care. It didn’t seem work related and I was literally one of only a few customers in the whole store (this was 5:30 pm right as people are getting off work). So, after realizing the staff could literally care less if they sell a $250 coat I walked out letting her know I would keep moving. I’ll order offline two sizes and return the one that doesn’t fit rather than give this store credit for making a sale. If you wonder why bricks and mortar stores are struggling - here’s your proof. My online checkout cart gives me better service than a handful of young people more concerned with showing off their flexibility than helping customers. Love Patagonia and their products, but I’ve worked retail and take customer service seriously as it is my own profession and won’t give someone a sale if they...