Pink Pearl — Local services in Denver

I’ve brought six people to this business for permanent bracelets in the past three months, resulting in nine purchases. I even left a 5-star review and followed the owner on Instagram because I genuinely wanted to support her small business. Unfortunately, our most recent experience was disappointing and uncomfortable.

I will acknowledge we were running late and received a kind message from the owner saying, “No worries, take your time,” which we appreciated. If tardiness had been an issue, we would have understood if the appointment was canceled, but instead, we were welcomed. We were, however, overcharged on our transactions — a mistake that was only corrected after some insistence.

After the appointment, I received no fewer than ten direct messages from the owner, despite not being the person who booked or paid for the appointment. She said that unless everyone in our group left a Google review (a condition that was not made clear beforehand), she would invoice us for the 5% discount she had already applied. I had already left a 5-star review before walking out the door, but still, I promptly messaged the people in my group and informed them.

When one member of our group left a brief 4-star review, the owner messaged me again, stating we were no longer welcome back. After a second person left a less-than-5-star review, she declared that the warranty on all of our bracelets was invalidated. She then said she would only honor the warranty if the reviews were taken down.

I had no intention of changing my original 5-star review, but after being repeatedly messaged for hours, guilted, and essentially threatened over reviews, I no longer feel comfortable supporting this business. Review incentives are fine, but review extortion is not. You cannot ask for feedback and then retaliate when it’s not perfect, especially if reviews are honest.

I truly wish this had been handled with more professionalism and will gladly not return.

Looking forward to the inevitable passive-aggressive response implying that if we found the pricing high, we simply “can’t afford it,” or that our group was somehow unkind — a pattern that unfortunately seems to surface only in response to critical reviews, while genuine 5-star feedback is...

I visited Pink Pearl in Denver a couple of weeks ago and had a mixed experience. The shop itself is beautiful, with lots of gorgeous jewelry options, and the staff (Amanda, Cassidy, and James, I believe), were all very friendly, professional, and helpful.

On my first visit (a Saturday), I purchased a mixed chain bracelet. The pricing was on the higher side, but the quality seemed good, and I love supporting local businesses, so I didn’t mind. I received a detailed receipt breaking down the pricing per inch of chain, plus a small “custom fee,” which I assumed was for labor. I also received care instructions and a flyer with a 15% off coupon for a future visit, which was a nice touch!

Because I loved my bracelet so much, I went back the following week to get a matching necklace. Unfortunately, this second experience was disappointing. The pricing wasn’t consistent. I didn’t receive a detailed breakdown like before, just a single-line digital receipt, and the labor fee had nearly doubled (from $20 to $35). When I asked about the 15% coupon, the owner said they “need to update their marketing” and wouldn’t honor it, which didn’t feel fair since it was given to me directly.

While the staff remained kind and helpful, the owner came across as rude and unprofessional, and the inconsistent pricing made me feel taken advantage of as a returning customer. I hope the business improves transparency and customer service going forward, because the products themselves are truly lovely

— Update after owner’s response:

Thank you for responding. I appreciate the clarification, but both pieces I purchased had gold-filled clasps and were meant as a matching set, so the price difference still doesn’t make sense. The discount was only 5%, not 10%, and the receipts and pricing explanations were inconsistent between visits.

I understand pricing changes, but the lack of transparency and refusal to honor the 15% coupon I was given just a week earlier felt unfair — especially as a returning customer. The staff were great, but the owner’s handling of pricing and communication left me feeling taken advantage of despite loving the...

Annie is so magical of a person, I’ve gotten to experience her all dolled up at an outdoor event for my bracelet and when the goddess that be made my bracelet break (totally my fault, had to strain to hold it for a good two hours while getting a tattoo) annie hooked me up with an appointment at her new studio and I got to see her eating an ice cream cone from the local truck, listening to bob marley with bits of weeds from her lawn in her hair. I was able to hold her ice cream cone (my pleasure!) while she fixed me up and added a jewel that i wanted. i recommend her to everyone and can’t wait for another visit to the cutest studio ever. such a badass babe, and i’m super proud of her and her story. also that poor excuse for a poor review is an insane take on someone as talented as annie, her work is quality and so are her prices, policies and repair offers! what that person saw as poor customer service was clearly someone who doesn’t understand how generous annie was being with how she handled the issue when it comes to her cool as hell business. permanent, not indestructible! i’m not being paid or threatened to make these statements, if anything it made me want to tip her more and venmo her more coffees...