Zales — Local services in Deptford Township

The worst ever. I purchased a ring for my girlfriend. I was the buyer, using my credit card to pay for it. But I used her name instead of mine so it would not be problem if she wants to do something with it later. She didn’t want the ring since she did not want to waste money when the money is tight. I came to return the ring. The store manager said I couldn’t return since my name was not on the receipt, even though the credit is mine. Mind you, she wasn’t with me when I bought the ring, they don’t require that.

On the receipt they say they require original receipt, the credit card and that’s all.

The manager name is Juliane Carucci. I refuse to buy from Zales ever again. Ever again.

P.S: looking at the reviews, I believe they systematically messed up at managing level. So maybe these managers got leeway from the regional manager or something going on here. I would not recommend anyone to Zales or Kay if this is true. They own by the same company and I doubt they have two different regional guy. Or if they are different,...

Renee who works at Deptford zales is so rude on so many occasions. One day I had cash in hand knew the ring I wanted and I got an attitude like I was wasting her time. Second time I saw her again overwhelmed and huffing and puffing. Then of course I get her on the phone and again an attitude because I wanted to know if my ring was done with repair. The extremely nice lady previously said probably today and then Renee wants to give me an attitude about “well did you get a call!!!” Like first off my first ring lost a diamond after wearing it for TWO DAYS!!!! Had to return that and now this one I need sized so I am anxiously awaiting to wear it and just enjoy my ring… but you could be more friendly because the lady yesterday said it may come today! But she’s reading a screen rather than even looking.. it wouldn’t be so bad but this lady has been so rude to me every time after spending thousands in her store. Like, Don’t have a customer service job if you don’t like customers,...

I went to Zales recently on a Saturday when the mall was very busy, so there was of course a line of people waiting to be helped. Even though there were several people ahead of me, Michael still greeted me the moment I stepped foot into the store and told me someone would be with me shortly. I browsed for a bit then stepped away to another store and came back when it was a little less busy. Even though there was no need to be (I understand that retail gets busy on weekends!), him and Sophia both were apologetic when I came back and said they had seen me waiting, then immediately asked what they could help me with. The jewelry I ended up purchasing was lovely, and they were both very knowledgeable about the pieces I was being shown, which I really appreciated, because it helped narrow down my purchase. The customer service was great and I will definitely be shopping at Zales in...