My initial review is below, however I feel obligated to update my review based on the restaurants reply. What you said is a complete LIE! We did not want anything besides food. There was no request or need for audio/visual anything! We weren’t having a party, we left a baptism, we were hungry, and the suggestion was made for the restaurant! Once again you are trying to deflect from the real issue at hand which is your service AND customer service was unacceptable! From the moment we stepped foot in the door! And I will say this again, if you could not accommodate a party of twenty without reservations, SAY THAT! But DO NOT, tell the party that you will accommodate, and then provide attitude, unprofessionalism, disrespect, and all around bad service! When I got to work and told my office how we were treated, no one was surprised! I was directed to read articles about incidents in the past!

I’ll begin with the positives. The space is really nice. They have a beautiful bar and the menu had great options. Now let’s get to the experience. My family and I had just left church and it was quite a few of us 21 to be exact because my nephew and his girlfriend were just baptized. Our visit to the restaurant was unexpected so there were no reservations. A suggestion of getting food after was made and we settled on Adelphia. Upon entering we told the greeter we had a big party, she asked how many and we told her 17-20 (we hadn’t actually counted how many were in our party). She mentioned that their max was 17, and went to check to see if they could accommodate a party of twenty. Suddenly another greeter appeared and asked again, how many. We told her the same thing we told the other greeter “17-20” and she was very snippy and condescending saying “well which is it, 17 OR 20!?” In which I replied “let’s just say 20!” She was so rude and gave such nastiness that we considered walking out. As we informed other members of our party how we were spoken to and discussed what we wanted to do (since we were made to feel unwelcome and uncomfortable) she raised her hands, looked at us and said “WHAT” (as to say, what are you all looking at). Frankly I was livid! They went and got the GM to again ask how many and to see if we could be accommodated. Emphasis was made more times than it needed to be that we didn’t have reservations! She went on to tell us that our large party would require staff to be stretched thin and AGAIN because we didn’t have reservations, they weren’t prepared BUT would do it. She also felt she needed to explain that checks couldn’t be split (I guess that’s what we do). So to make it easier I asked her to do two tables of ten, one check for each table. Once we were seated, the waitresses were rude. Not a single smiling face in the place and that is no exaggeration. Everyone seemed very agitated and gave so much attitude. I went and spoke to the GM about the experience with the greeter and she deflected, never acknowledging what I said besides saying “she probably wasn’t talking to you” and then began to reiterate once again how we didn’t have reservations! Let me say this, I and no other member of my party should have felt this. While I absolutely understand us not having reservations and how it may have threw a wrench in their day, it was as simple as “yes I can accommodate” or “no I can not accommodate”. No favors were given by making adjustments! It’s a business and sometimes things will not go as planned, you adapt! You are also in the business of customer service! The attitudes and mistreatment was unwarranted. We were made to feel like we were an inconvenience and unwelcome. A totally beautiful day and moment was ruined once we stepped foot in the front door. Maybe hire people who enjoy their job and respect the business they are in and customers who keep the business afloat! There were several very good people in high places in my party, including the pastor who baptized my nephew, government officials, school officials, and myself (Director of Career Services). I wouldn’t recommend because of the service!