Adelphia Restaurant & Events — Restaurant in Deptford Township

My initial review is below, however I feel obligated to update my review based on the restaurants reply. What you said is a complete LIE! We did not want anything besides food. There was no request or need for audio/visual anything! We weren’t having a party, we left a baptism, we were hungry, and the suggestion was made for the restaurant! Once again you are trying to deflect from the real issue at hand which is your service AND customer service was unacceptable! From the moment we stepped foot in the door! And I will say this again, if you could not accommodate a party of twenty without reservations, SAY THAT! But DO NOT, tell the party that you will accommodate, and then provide attitude, unprofessionalism, disrespect, and all around bad service! When I got to work and told my office how we were treated, no one was surprised! I was directed to read articles about incidents in the past!

I’ll begin with the positives. The space is really nice. They have a beautiful bar and the menu had great options. Now let’s get to the experience. My family and I had just left church and it was quite a few of us 21 to be exact because my nephew and his girlfriend were just baptized. Our visit to the restaurant was unexpected so there were no reservations. A suggestion of getting food after was made and we settled on Adelphia. Upon entering we told the greeter we had a big party, she asked how many and we told her 17-20 (we hadn’t actually counted how many were in our party). She mentioned that their max was 17, and went to check to see if they could accommodate a party of twenty. Suddenly another greeter appeared and asked again, how many. We told her the same thing we told the other greeter “17-20” and she was very snippy and condescending saying “well which is it, 17 OR 20!?” In which I replied “let’s just say 20!” She was so rude and gave such nastiness that we considered walking out. As we informed other members of our party how we were spoken to and discussed what we wanted to do (since we were made to feel unwelcome and uncomfortable) she raised her hands, looked at us and said “WHAT” (as to say, what are you all looking at). Frankly I was livid! They went and got the GM to again ask how many and to see if we could be accommodated. Emphasis was made more times than it needed to be that we didn’t have reservations! She went on to tell us that our large party would require staff to be stretched thin and AGAIN because we didn’t have reservations, they weren’t prepared BUT would do it. She also felt she needed to explain that checks couldn’t be split (I guess that’s what we do). So to make it easier I asked her to do two tables of ten, one check for each table. Once we were seated, the waitresses were rude. Not a single smiling face in the place and that is no exaggeration. Everyone seemed very agitated and gave so much attitude. I went and spoke to the GM about the experience with the greeter and she deflected, never acknowledging what I said besides saying “she probably wasn’t talking to you” and then began to reiterate once again how we didn’t have reservations! Let me say this, I and no other member of my party should have felt this. While I absolutely understand us not having reservations and how it may have threw a wrench in their day, it was as simple as “yes I can accommodate” or “no I can not accommodate”. No favors were given by making adjustments! It’s a business and sometimes things will not go as planned, you adapt! You are also in the business of customer service! The attitudes and mistreatment was unwarranted. We were made to feel like we were an inconvenience and unwelcome. A totally beautiful day and moment was ruined once we stepped foot in the front door. Maybe hire people who enjoy their job and respect the business they are in and customers who keep the business afloat! There were several very good people in high places in my party, including the pastor who baptized my nephew, government officials, school officials, and myself (Director of Career Services). I wouldn’t recommend because of...

If I could give Adelphia’s less than one star I would. The treatment by the owner Evelyn was in one word atrocious. If you’ll notice her responses to other unsatisfied customers, she offers the same rude, unapologetic, “I am the owner”, attitude to them as well. . I have been a faithful patron of Adelphia’s restaurant for many years. I have spent my very last dollar there as of Feb 9th.

I am not one to complain or ask for a manager or send my food back for erroneous claims. However, my husband and I purchased the baklava cheesecake as well as two slices of carrot cake.

My husband mentioned that the cake was very dry. After I tried it, I agreed but it was beyond dry. It was actually almost brittle with no visible carrots.

While I am not one to complain about nonsense, I have spent thousands of dollars at Adelphias over the years and it was unfortunately necessary as the carrot cake was practically inedible.

I called very nicely and asked for the manager, i specially stated the restaurant manager. I was then asked what it was about because there was more than one manager. I explained it was about the bakery. She paused and said we don’t have a bakery. I then said well the desserts. She then said oh well we have two managers, the restaurant and the bar manager. I said ok, well can I speak to the restaurant manager. She then wanted to know why. I had to ask yet again if I could speak with the manager. She finally said ok.

After a few minutes, Evelyn, came to the phone. I was extremely pleasant to Evelyn as I felt bad for calling in the first place. I let her know that I hated to have to call about this but that I frequent the establishment and there was no problem with the staff the evening of my purchase. I then let her know what I purchased and that I had never had a problem prior to this but that the carrot cake was extremely dry and that although it was not a big deal, there were no visible carrots in the cake.

She then said, well our carrot cake doesn’t have visible carrots. She said this twice. I then said well we don’t have to talk about the carrots but that the bigger issue was that the carrot cake was extremely dry. She then became defensive and replied, well I didn’t know there were things I could or couldn’t talk about. I said, ok well I can just speak with the corporate office about this. She then became belligerent and informed me to go ahead and that there was no corporate office. I said well I’d like the information to reach out to the owner, she then informed me that she was the owner. I couldn’t believe this was how an owner would speak to a guest who was calling about a legitimate concern. She ended up hanging up on me after I informed her that I would be recording the conversation. I called back numerous times to see if she would indeed hang up on me and she did each time I called. She is indeed the cousin of the owner who has passed on and she is now a co-owner unfortunately and with that my family, friends, coworkers and clients will not be frequenting Adelphi’s again.

This is absolutely the worst review I have ever had to give and the worst treatment I have ever received by an owner of an establishement for telling the truth. Unfortunately she does not take kindly to patrons informing her of their unfortunate disappointment with any of...

Upon my arrival at Adelphia , the atmosphere was good, I walked in with a flowery dress, knee boots and a ball cap….A bouncer with red hair let me know aggressively that I need to take my hat off… Cool…. I had no problem… I removed my hat…,the only reason I had it on was because my hair wasn’t fully done… which is why I tried to throw a nice outfit together that still presented style and class….I sat there with the strong stinch of Versace Eros permeating through my nose …. A chuckle rose in my belly as a short white man with a cheap blonde tupae and a bad sun tan bops to Frankey Beverly seeing other patrons with hats on I had no issue with the policy…?( however I was observant)….. after food and a drink I was enjoying my time in Adelphia…. Laughing with friends.. again observing others ( with hats) I continued my time partaking in the atmosphere. At the point of leaving…. At most 2 feet from the door to outside…: the original red headed bouncer .. steps in front of me and says no hats in the building!!!! Aggressively…I said ok I’m leaving….. I’m literally less than 2 feet from the door leading to outside. He says take your hat off now! ……,, Like … Yo! I’m right here at the door about to walk out……. Another ‘bouncer burst in I guess dress code enforcement agency ’ steps in and says take your hat off. ..,,,, shorter than me ( but I’m 5’10 and add ;3 inches with my heels)….. He like take the hat off!!!! I said what’s your name…. He like “what’s you’re name “‘I said no it’s cool ….. ima make sure this is noted … he like ok take your hat off! “””” yo yall atp im just tryna understand where this aggression is coming from and why… im never aggressive at all…. Im acting timid and shy… unless I know you …. If I know you I’m just silly…. This man began to harass me by saying yeah take it off…. This whole thing was so weird…: like why … and again while other patrons walk about with all type kinds of hats. Honestly, it isn’t about the policy … it’s the rudeness , the unnecessary roughness that occurred as a result of ego…. The rise of emotions associated with the thought that anyone could be challenging MY sense of authority ….. MY …… Let’s do better @Adelphia let’s get ppl that understand how to deal with ppl. I spent money there I have an influence, however small or big on other’s opinion of you… My experience matters. Everyone’s experience in life should….. I didn’t come here to ruffle feathers…. But I am appalled at the level of respect those who had some “clout “ treated me… It was with disregard that I was made to feel like an inmate at a prison or a person who came to commit a crime…. If I knew the hat thing was that serious I would have never ever dared to put it on…. I’m not purposely oppositional…. I’m not seeking to oppose but the way you treat those who you also serve matters… It’s the same problem with the police… to protect and serve…. Oh ok … serve what? DEATH? out hear playing GOD, the judge jury and the exocutioner too….. smh IJS Adelphia I was giving yall a good rating but again them ppl running the back being aggressive for no reason… was a bit much…. Have enough respect to those who support you I felt totally...