Walgreens — Local services in Des Moines

The first time I went for a covid test it took 45 mins just to get up to the window but there was only 2 others in front of me. Then I was told my results will be sent to my email in two hours. Almost 5 hours later I call them and they say “oh yeah your results say negative” so why did I not get an email about it until two days later? My daughter gets a test now and they said two hours. I call after two hours cuz last time they didn’t do anything until I bugged them. They said they haven’t even ran it yet and they’ll run it. I do know as a healthcare professional how long this stuff takes and I call an hour later after the first call and they said it just got out in and to wait. They’re beyond rude and they take their sweet time with everything. Literally every Walgreens I’ve ever encountered is like this. Both times I went and they all just stand around talking it up instead of doing stuff. I understand service work is super tough cuz I’ve worked it my whole life and service workers aren’t paid enough for the stuff they deal with all day but when you are taking your time and being rude automatically without the customer being hostile at all and they have a ton of stuff to do and deadlines, they’d rather waste time and chat. There’s people like me who need this done asap that’s why I selected the rapid test and I’m promised two hours for results and they screw around. And have the audacity to be rude to me for wondering where my results are. Not my fault you’re taking your sweet time doing nothing and not even...

Unbelievable experience. Nice people who work there but.... I submitted a prescription request about 6 days ago but didn't receive a notification on it being ready. But it is a common medication (amoxicillin), and I had another one to pick up also. I go to wait in the drive thru lane at 1230pm. I wait almost an hour until I am at the front of the line the be helped and they say they are going to lunch. At 125pm. I thought they went to lunch at 130. She still looked up my order to see if it was ready, and she said it just needed to be put together and that they would be back in 45 minutes. So THAT was annoying. Apparently, waiting in line at 1230 doesn't guarantee you'll be helped. I come back after their lunch, and I find out they only have 5 of the 28 pills I need. I could have been told that BEFORE they went to lunch. How do you only have 5 pills of something you should have hoards of? I don't understand. Also, I tried seeing if I could pick up the rest of my pulls at another location, and I CANNOT transfer my order to another store now that I picked up a partial order. That is asinine. I can understand if I was trying to use CVS instead, but I should be able to transfer an order from store to store. It's not even like it's a controlled substance. What a lousy waste-of-time experience. I'm going back to Bartells. And I thought the Bartells Des Moines location was going going the drain...wow. don't use...

At this time walgreens has stated to be supoorting the community with free vaccines and stated on website vaccines would not be given without a scheduled visit. At the arrival as instructed to be 15 minutes early in order to get paperwork completed for the appointment. Instead of receiving proper customer service. I was talked to as if getting this shot could be less of their concerns. After waiting in a line for over 30 minutes just to be told I would have to wait additional hour for the shot. These kind of practices will keep one from not getting vaccinated. As pharmaceutical providers this process should be equitable for those who are living within marginalized communities. It's a shame how I was treated in the process. Then someone that came up behind me was actually helped before me with their shot. I came in here ready to help curve COVID-19 by vaccinating myself. Instead was treated as someone who didn't matter. Indeed i could of left, never got the shot and allowed for those i love around me to possibly be exposed to COVID-19. In times such as these Walgreens should consider better practices, cultural responsiveness and hire overhead for those who want to fight against COVID-19. If you have any sense please find a better place to get vaccinated and treated. Healthcare provider or anywhere...