HOVSCO E-Bikes — Local services in Diamond Bar

They look good but that's it their costumer service parts department it's just terrible after two years the bike just died with only 500 miles on it after endless emails and texts messages videos photos and calls turns out I had to buy a controller from their website for $150 after a month turns out wasn't even the right one I had to take it to a e-bike shop and have them make it work turns out that only fixed obe problem no more pedal assist function I contacted them back and their answer was just to buy another controller because the one the sent was used already they voided my warranty so now at $300 from two controllers turns out that same issue in the pedal assist function after five months and multiple representatives hundreds of emails they just went crickets on my no one is answering my calls emails txt even Facebook messenger. STAY AWAY FROM THIS COMPANY AND SAVE YOUR...

Tried to buy a bike from them. Had requested it sent to my work to avoid porch theft. They requested mortgage level photos of id and identification docs. Sent me a misspelled email, bit of a red flag. I finally gave up and requested a refund. They sent me a shady looking screenshot and no e-commerce level receipt. Had to file a dispute with my credit card company to resolve it. Very disappointed with the made up and shady “security” protocols and diy documentation. I wont be recommending them to...

I am the owner of Beverly Hills Bike Shop and have had a couple transactions with this group. It gives me no pleasure to write this review however it is my personal opinion that these people are among the most unscrupulous in the industry. My experience has included pricing inconsistencies, an unhelpful and dishonest staff, and worst of all a complete mockery of a warranty policy. I believe based upon my personal experiences that this company should be avoided at all costs when selecting an...