Doral Lincoln — Local services in Doral

A few days ago, I left a one-star review detailing the poor experience I had with my Lincoln Corsair's service department. Initially, I contacted them regarding two issues: a noise coming from the sunroof and frequent CarPlay disconnections. My car remained at the dealership for an entire week, during which I was provided with a replacement vehicle that was less equipped than the one I was paying for. Despite this, I was willing to overlook the inconvenience as long as my car was properly repaired.

Upon picking up my vehicle, I was assured that everything was resolved. However, as soon as my boyfriend and I drove on the expressway, we immediately noticed that the noise persisted. We called the dealership and were asked to bring the car back. Upon arrival, my boyfriend accompanied the mechanic on a test drive to demonstrate the issue. The mechanic acknowledged the problem and stated he knew how to fix it.

After waiting for some time, my boyfriend inquired about the status of the repair with our service advisor, who dismissively responded that we could leave if we wanted since the mechanic did not find anything wrong an extremely unprofessional response. When my boyfriend demonstrated the noise again, the advisor reluctantly agreed to assist but displayed a poor attitude.

To make matters worse, the replacement vehicle I had been given developed more issues than my own car, so I decided to return it and take my Corsair back. Following this incident, I wrote my initial negative review. The next day, the service advisor called me, offering to assist me further and provide a better replacement vehicle, but I declined due to the way I had been treated. Additionally, from the moment I first retrieved my car, the service advisor misled us by claiming the sunroof noise was caused by a loose clip that simply needed to be secured. However, my boyfriend and I later discovered that this specific sunroof design does not use clips it operates on a sliding mechanism. This entire experience made me question my decision to purchase a Lincoln in the first place.

A few days later, my boyfriend reached out to Rey, a sales manager, in hopes of finding a resolution. Rey had previously sold my mom an MKC in 2018 and has consistently been professional and dedicated to customer satisfaction. He immediately offered to help, inviting us to bring the car in so he could address the issue. Initially, he suggested taking it back to service, but by this point, I had lost confidence in the vehicle due to its repeated problems. I informed him that I no longer wanted the Corsair and instead wanted to upgrade to a Nautilus, as getting another Corsair was not a viable solution for me.

Rey then contacted Maikel, the salesperson who originally sold me the Corsair, and together they worked diligently to offer me the best deal possible. Their professionalism, commitment, and outstanding customer service completely changed my experience. Thanks to them, I am now revising my review to five stars, as they do not deserve to be overshadowed by the poor treatment I received from the service advisor.

I choose not to mention the service advisor's name because my intention is not to create conflict, but I must express my disappointment with his conduct. Moving forward, I will be calling the dealership to request a new service advisor, as I have no desire to deal with that...

I have no words to express how satisfied I was with the service I received from Doral Lincoln on behalf of VALERIA MUNOZ.

Ms. Munoz listened to my needs and wants concerning a vehicle that would suit my needs, and she pin-pointed the perfect vehicle for me. In fact, I have family members who are highly considering buying or leasing from Valeria.

To begin with, when I leased the Nautilus it was on a Saturday. I previously had an Alfa Romeo Giulia and I was not going to be able to drive away with the Nautilus without returning the Alfa Romeo--which there is an Alfa Romeo dealership near the Lincoln Doral dealership.

Per Alfa Romero's policies, returning a leased vehicle can only be done Monday through Thursday. I explained to Valeria that I work and it is difficult for me to take time off so she convinced Alfa Romeo to take the vehicle and ensured that I drove away that Saturday with the Nautilus. Valeria spoke with an Alfa Romeo representative and they made an exception for me to return the Alfa Romeo on a Saturday so that I could leave that day with my Nautilus.That is what I call fantastic customer service.

Thereafter, she proceeded to make sure that my vehicle was clean, detailed, filled with gas, and showed me every single detail I needed to know as the Nautilus is a technologically advanced vehicle, and I am not tech savvy.

After I received the vehicle, she remained in contact with me to make sure everything was going accordingly and to see if I had any questions or concerns. She advised me that if I did have questions or concerns, that she would be available to assist. I called her in one instance because I couldn't figure out how to use the radio---and she literally did not make me feel bad about such a silly request and patiently explained to me what to do.

Valeria is very knowledgeable, patient, humble and an extremely hard worker and even better salesperson. I can't imagine that her future will not be filled with high success.

THANK YOU SO MUCH VALERIA! I AM TELLING YOU THAT YOU ARE AMAZING AND LINCOLN DORAL SHOULD BE PROUD TO HAVE YOU IN THEIR TEAM. I WILL BE SENDING ANYONE INTERESTED IN A...

My experience at this location in Doral was NOT the best. First let me start with a positive and thank Claudia (Sales Specialist) for everything, she is a gem! Now the con......On May 8th I entered this location and found my dream vehicle, on May 9th I came back to test drive and purchase the vehicle. Pre paperwork was done and my trade-in was accepted at $19,000. During the test drive something was clearly wrong with the brakes, I was approached by a manager and he stated he can not let the car go in its current condition, it needed to go in to service. I agreed, and gave them a $500.00 deposit as suggested by him to hold the car (the car was mine). Waited patiently and Claudia kept me up to date. On May 21st I received the text message I waited for...My vehicle was ready! On May 22nd, I came to the dealership, drove the vehicle and fell in love all over again....As I sat patiently waiting for finance, here comes the same manager as before and he proceeds to tell me that he can not control the market and now my trade-in value is $17,000 so the $2,000 difference would be tacked on to my new vehicle. This to me was outrageous, we had a deal based on the terms previously offered and accepted. The vehicle NOT being ready for sale when I wanted to purchase it IS NOT MY FAULT! So why should I be punished. I have never felt so disrespected, unheard, sad and angry all at the same time. I would never recommend,...