LongHorn Steakhouse — Restaurant in Doral

Visited 05.18.2021 Doral 5066 I used to work Food & Beverage for a large hotel chain. On occasion I would be called on to conduct a confidential “service audit” on one of our properties. It was a fairly comprehensive evaluation. That said, I’ll be brief.

The host reacted to our arrival as an unwelcome intrusion on his evening. The temperature in the dining room was uncomfortably cool. I heard someone else mention it as well. I let it go. My experience is that sometimes you’ll see the AC set for the employees instead of the guests. I ordered “The Longhorn”. They were out. Their signature item. They were out. The rib-eye was suggested as an alternative by the server. I’ve ordered it once before, so I agreed. Very disappointed. It was thin and very, very salty. My baked potato was not warm enough to melt the butter on it. My wife’s steak was undercooked (Medium Rare vs. Medium Well), and had to be returned the kitchen for additional time on the grill. That along with appetizer, sides, and beverages (2 coffees and a beer) is what we got for $82.00. $97.00 including a tip for one person who was doing his job: our server: Robert. Courteous, competent, and expedient. It’s hard on servers right now, and I wasn’t going to unfairly penalize him.

I want to be clear. This is not an indictment of the brand, just this location. This location falls far below the level of product and service I have consistently received at many other LongHorn Steakhouses. I am compelled to inform other LongHorn fans of my experience here for...

I just dined at this location. The service was normal as was the food. The reason for the 1 star, I would actually rate zero or negative, is because the waitress stole from my bag. I was having a late lunch with my parents and left after paying the bill. My mother went to the restroom and my father and I went to my car. We waited about 10 minutes for my mother to come out, and as she did, she had my bag in her hands. She gave me the bag and we went home. After I arrived home, I decided to go to the bank as I had $400 cash in my bag and wanted to deposit it in one of my accounts. I opened my bag and noticed the bills were moved around and no longer folded all in half. I started counting and I came up $60 short. I recounted and double checked my bag and immediately remembered that I had left my bag at the restaurant on the chair. Now, I was outside for almost 10 minutes, plenty of time for the waiitress to walk out and hand me my bag. She never reported it to the manager, as I called the manager and he stated that "none of my staff would do that" and he never knew that a bag was left. The waitress handed my bag to my mother as she was leaving the restroom. The waitress seems to be of Cuban descent, about 5'-4", short black hair and tattoos and her forearms. And the worst part of all this, she was not attentive, over charged for soups instead of adding to the entree and I...

We had a decent experience here. Overall their food was good, staff was fine, and wait time was average but nothing wowed us. We did have a couple notable issues though.

First issue: Menus and coasters specifically advertise to ask your waiter about the craft brews on tap, and when we did, the waiter said “Well, we don’t really have any craft beers...” When I pointed to that on the menu, he said he thought they had a seasonal Samuel Adams (which is also advertised on the menu), but when he checked with the bartender, they were out of it. So we both ordered a Blue Moon (the only craft beer they actually have, I guess) and let it go.

Second issue: I ordered an 8 oz sirloin steak, and though it looked great, it was the chewiest steak I’d ever eaten in a restaurant. I’ve bought better steaks from Walmart. It wasn’t that there was one chewy strip or anything in it either: every single bite seemed good until I chewed for a few moments and realized that I simply couldn’t finish chewing and had to spit out the remains of it. Sorry if that’s gross. I told the waiter and he didn’t seem too sure of what to do about it, he kinda tried to make some excuses and hesitantly asked if I wanted something else, or maybe a free dessert? I didn’t want to make a scene or waste food so I said I’d finish it and...