Hilton Garden Inn Miami Dolphin Mall — Hotel in Sweetwater

update we filed a dispute for the charges on card for late check out. they denied first dispute it was then escalated through the hilton honors custormer service, the hotel didnt even bother to answer the second escalation dispute nor to me nor to hilton customer service. what unprofessionnal service this hotel has given everyone and what horrible reputation theyre giving hilton. they do not reflect hilton expefience i have had everywhere else. just to be clear the reason we disputed tge charges is because the hotel charged us fir a late chk out fee that they never informed us of, that they never sent a bill/receipt for. the reason we found out is because i saw a charge kn my card called customer service and they investigated the fee.the exolaination is in the original review. so PLEASE BE CAREFUL AND REVIEW YOUR STATEMENTS AFTER YOUR STAY WITH THIS HOTEL theyre sneaky about it and try to pass a quick kne hopibg you wont notice. customer service took care of it finally because they felt bad that this hotel was being so unprofessional and unresponsive and did not want their brand name to be tarnished. i will file a dispute through bank, its not about the money its about the fraudulent way they did it. * we booked hotel through booking.com prepaid room. received email for upgrade higher floor and refillable snacks for a fee. we got to hotel room wasnt ready for early check out they offered us another room on lower floor we agreed. horrible view on construction site. it was only for 1 night so we stayed in that room. for the next day checkout we requested complimentary late check out which we got from 12-1. we went out for breakfast and got stuck in traffic. we called the hotel at noon saying we would be there shortly we arrived at 12h30. packed out bags and gave the keys at 1h07pm. we got our deposit back and i saw a charge on my card of 25.75 usd so i called customer servuce they said was late check out fee. i asked them why because at no point in tiem was i ever advised that the complimentary late check out had a fee. they mever mentionned a fee when late check out was requested, nor mentionned when we called to say we were stuck in traffic and would arrive late nor did they mention anything whwn we handed the hotel cards at check out. had they had mentionned it we wouldnt have requested late check out for a couple of hours to pay a 30$ fee. after filing dispute they never reached out to me i had to call back to see and now dispute is pending. i saw reviews saying great service, unfortunately wasnt my experience at all. would not suggest this hotel for a relaxing and trouble free stay. nice rooms didnt use pool so cant review that nor the restaurant. complimentary parking spacious parking with recharge stations for electric cars. half way from fort lauderdale airport to and ...

I am an avid traveler who has stayed at Hilton hotels around the world, but this was by far the most appalling experience I’ve ever had.|| Beside smelly and dirty rooms I will share my experience with this hotel:||||booked a 4-night stay at Hilton Garden Inn Miami Dolphin Mall for my family (6 people).2 rooms.||||we had to leave for 48 hours in between stays (after our first 3 nights) and kindly asked if we could leave our suitcases at the hotel until we returned. To our shock, the manager Sergio Vacca , approached us in a very aggressive manner, demanding $70 cash per suitcase— 420$ in total—to store them for 48hours. This outrageous fee seemed entirely against hotel policy, so we refused. (the receptionist himself was very choked when he heard him asking us for such amount, as for him ‘’ this is not something they charge for’’) ||||Things escalated then quickly. The manager became hostile, publicly berating us in front of other shocked guests that were present (complaining about their rooms) . He even told us to leave the reception immediately and said we wouldn’t be welcome back for our second reservation and better to cancel it. All of this because we refused to pay his Black Friday. When I told him this was not a way to treat guests and that I will immediately cancel the second reservation, he arrogantly replied, “It doesn’t matter if you come back or not. I’m getting paid! ” ||||This kind of unprofessional behavior is unacceptable and left us feeling humiliated. We were forced to cancel our second reservation through booking and find a new hotel nearby, which thankfully treated us with respect and kindness.||To make matters worse, I later discovered through reviews that this hotel has a reputation for questionable practices, including holding on to deposits, ect. I regret not reading the comments earlier—it could have saved us from this nightmare. ||||Receptionists were very sorry of their manager’s behaviour when he left. They also said they couldn’t do much and had to not speak to us (as they were instructed by him) ‘’fearing to loose their job’’. But at least admitted that his behaviour was very wrong and for no reasons. Poor guys!!||||Shame on this hotel and its management. They clearly do not welcome international guests, and their attitude is disgraceful. As someone who used to be a loyal Hilton customer, this experience has ensured I will never stay at any Hilton property again.||||Avoid this hotel...

This was, without question, the worst hotel experience I have ever had with Hilton. What should have been a simple clarification about breakfast turned into a humiliating and hostile scene caused by a front desk employee named Connie Balboa.||||There was a miscommunication between this Hilton and the sister property next door regarding free breakfast. Instead of addressing it with professionalism, Connie Balboa was rude to my 17-year-old daughter and then allowed the situation to escalate outrageously — two adult staff members confronted my child over a waffle and an egg. Yes, you read that correctly.||||When I calmly asked Connie about the breakfast issue, she immediately accused me of “attacking her,” loudly repeating this in front of other guests. At no point did I touch her, raise my voice, or act inappropriately. She even stated that when her manager arrived, she would “run the cameras over and over again,” clearly trying to weaponize her words to create a false and damaging narrative.||||What made the situation worse was that another staff member, Peter Landestoy, stood by and did nothing to de-escalate or correct Connie’s behavior. His silence and lack of intervention showed a complete disregard for guest dignity and Hilton’s service standards.||||Thankfully, when the manager, Claudia, eventually arrived, she did listen to my concerns. She apologized for both the miscommunication and the unacceptable behavior of her employees. While I appreciated her professionalism, the damage had already been done. Watching my daughter — a minor — be confronted and humiliated in public was both infuriating and heartbreaking.||||It was also impossible to ignore that the only guests Connie seemed to have a problem with were people of color. That makes this entire incident even more disturbing.||||Hilton’s customer service policies are supposed to protect guests and uphold respect. In this case, they completely failed. Instead of de-escalating, staff escalated. Instead of offering courtesy, they created a spectacle. And instead of demonstrating hospitality, they targeted and embarrassed a teenager.||||I have been a loyal Hilton guest for years, but after this experience, I cannot recommend this property and will seriously reconsider whether Hilton can be trusted to provide safe and respectful service unless this incident is addressed at a corporate level. Guests deserve far...