Mattress USA Gallery — Local services in Dothan

I can not express how amazing everyone with Mattress USA has been through the whole process.

If you have ever been through the mattress buying process then you know how awkward it can be to walk from bed to bed in a store and lay down on each individual bed in hopes that you will find the right fit. I have been to mattress stores before that simply wanted to sell you the most expensive mattress in the store no matter if it was right for you.

This is not the case with Mattress USA. They took the time to make sure they knew our names and addressed us by name every single time. They did not rush the process and were so informative about what each individual mattress offered for your specific needs. Each time we would lay down on a mattress the sales person would step away so it wasn’t so awkward and to give us time to fully decide if it was the mattress we needed.

Once we finally made a decision they gave us the time to decide on purchase details. They were not just trying to get you to spend money. They were genuinely concerned that we purchased the best mattress for our sleep habits.

Our mattress was delivered today. They were exactly on time with the delivery. The mattress had the slightest spot on it. Honestly, it looks like dust from the warehouse. It’s not anything that would concern us at all. We just mentioned it to ensure that it would not void any warranty. The delivery crew took a picture of it and noted it in their delivery report. I am not sure that the delivery crew made it back to the store before someone was calling me to make sure that they knew about the spot and that they would begin ordering a new mattress (free of charge) to exchange with the one we received. I told them That it was just a little dust mark from transport and that we would not need to put them through the trouble of ordering a new mattress. They thanked us for understanding and stated that the next time that we were in Dothan that we could stop in and pick up a set of sheets free of charge for the inconvenience of the dust mark. Y’all. There was no inconvenience at all for us but they were bound and determined to make it right.

You will not find the kind of customer service that we received from everyone at Mattress USA anywhere else in the wiregrass. So, long story short. If you are in the market for a mattress I would HIGHLY recommend Mattress USA! We will...

I just left Mattress USA in Dothan and the people were nice but I have been looking for a bed for a few weeks now and I have been in and out of several stores including this one. I have learned a few things. Number one Mattresses have a huge mark up on them because each time I go into one with a quote they under cut the other store even though I already asked for their best price, why not just give me the bottom line up from when I ask instead of making me run back and forth . Number two you CAN exchange or return a mattress and get your money back even though they told me you could not. The can they just wont. They give several lies and I told the a store up the road said they would return for a full refund within 120 days and they slandered them saying and I quote "They sell used mattresses". When I went into the store that sells used mattresses they do and their is a huge sign over them stating that fact. They mainly sell new mattresses sets and sell the used ones that are professionally cleaned and sanitized at a huge mark down as you would expect. I was not interested in a used one so I bought a new Beautyrest and it was shipped to me straight from the manufacturer and it was a bit too firm so I swapped it out for one cheaper and they refunded my money no questions asked. When I went into Mattress USA and asked them it took me three different times before they finally said they will not refund any money back to me if I don't like the bed and said they can not refund money back... well if one mattress store can why cant they? They answered we are in the business to make money. If that's the case why do you preach to "Buy Local" when you sell the same beds everyone else does and preach customer satisfaction when you can not even meet the industry standards for customer service on returns. you can tell if the bed will be comfortable after laying on it for 5 minutes in the store and if you get it home your just stuck? DO NOT BUY HERE. YOU WILL GET STUCK WITH A POTNETIALLY UNCOMFORTABLE MATTRESS. YOU HAVE...

We highly recommend Mattress USA! Dan & Ronda, Andrew, Monalisa, & Sherry are professional, helpful, friendly and knowledgeable about their products. They always provide us with the information and time we need to make the best decision. We never feel pressured or rushed, in fact they make shopping with them a pleasure! We have purchased mattresses, sheets, bed frames, & furniture from them and have always been extremely pleased with the high quality and reasonable prices. We most recently purchased an Aireloom mattress & it is definitely the best we have ever had! Dave says he can feel this mattress giving him great support not only for his back but from his head to his feet! Our chiropractor had recommended to Dave that we replace our mattress to help with his almost daily back pain. I was happy with our current mattress & a little skeptical that a new one would help his back so it took us a few months to finally go to Mattress USA. As soon as I laid my body on this mattress I knew I had to have it. The best way I could describe it is it made me feel like a queen! 😀 I wanted to take it home with me but Andrew informed us that this mattress is hand crafted so it would take about 4 weeks to get it. However, after about 2 weeks they called to say it was ready and they immediately delivered & set it up for us. We would rate their delivery team as the best in the business! The only thing we would have done differently is to not delay because it has proved to be the best mattress we have ever slept on! So when Dave & I are in need of a mattress or any product that they provide we don't waste time looking elsewhere. Mattress USA is #1 in our book!!! ...