Lane Bryant — Local services in Downey

If you're new to Lane Bryant make sure you set up your own account online. If they offered to make you an account, don't believe them. Don't let them waist your time as of they're doing something for you on their screen when they're really not. I been a customer for quite some years already and I just found out today that all the purchases I've made, I've never received points for. It's really disappointed special when you know your purchases are from $150 to close to $400. The Customer Service is poor. At some locations the San Diego and Ventura location I can't complain about. As this location out of the 4-5 girls that are working only 2 will care about you finding what you're looking for but you have to ask for help. I wish I could remember their names to give the credit on this comment but I know for sure it wasn't the supervisor. The checkout is horrible you can stand there for 10-20 minutes with a person in the registered and they won't even acknowledge you. I really wanted to tell the cashiers something stupid when she asked if I was ready, but I know I would of made her feel retarded for her sarcastic question. Returns are not bad, it's mostly the wait and you need your receipt and the items have the...

Jocelyn is AMAZING!!!! I recommend asking for her when you visit the Downey store. She measured me, because I did NOT believe I was wearing the correct size bra. Apparently I had been wearing the wrong size for years, based on someone else that had measured me incorrectly. However we do sometimes change in weight over time also. So it's good to get remeasured from time to time. Especially when we know we have gone up or down in weight. Anyway, Jocelyn went out of her way in a few ways to ensure I was in the right size, and was very kind and genuine. A combination unfortunately we are not used to anymore. I had a wedding to go to, and needed the right fit for the 👗. Thanks again Jocelyn, you're the...

They don’t have mayor selections of bra sizes. No shoes at all. Only returned items. Customer service can be awful at times. They lag it when it comes to returns specially with no tags but with receipt,They think they own the store lol. Never again! Karen store manager did the run around on some items i wanted to return i was still under store policy. Im very disappointed because the shoes hurt my feet very bad. They left redness on my feet.! I called corporate they took care of it. And going to call and talk to her about it. They also created a feed back case. She lied about the store policy return. Saying its 30 days..when its 45 days to return. Im not keeping anything that harms my body....