Ortho Mattress — Local services in Downey

I would give the customer service skills when purchasing a bed and mattress costing a total of about $7K, 5 stars. Of course, their job is to sell.

However, if you truly have back problems and are in need of a real orthopedic mattress for proper support, spend your money elsewhere. They offer a 25 year warranty, which is lie.

They brought us the wrong frame on the delivery day, but we didn’t make a big deal about it and kept it. The frame was not set up properly and caused the mattress to be very uncomfortable for my father. The mattress is no longer firm and it sinks. There is a guide to have the mattress replaced and it is to meet certain requirements.

They only care about money, not about orthopedic problems. If I knew this would be the long term result, I would’ve gone elsewhere. Absolutely disappointed.

They charge a $60 fee for the inspection portion, which is fine. The inspector was nice and did his job. The eligibility requirements are what don’t make sense.

We had purchased the bed for my father after a failed spinal surgery, so he needed something firm. Though the price seemed like a lot, we felt comfortable after being informed that the mattress would be replaced once it was no longer firm. The inspection was made about 1 week ago. We received the “final decision” today via mail. The letter reads it was declined due to the sinking being 1/4” shy of the requirement. It also says that the mattress was damaged, though there is no damage to the mattress other than sinking caused by that...

Thanks you so much Yolanda ! & Ortho Mattress! Yolanda is absolutely amazing ! Hands down the best when it comes to Customer service. If I could give a 10 stars I would. I highly recommend Yolanda and ortho Mattress , this is the right place to come do business. Yolanda was extremely helpful, very informative, and answer all my questions. Did an outstanding job in showing me my options and educating me In the different types of mattresses for my comfort. Can't wait for my new mattress to arrive, I am extremely satisfied with my purchase! Keep up the great work ! And if anyone is reading this review stop looking & stop overthinking, come on down and let them take...

I brought my mom here because she was in desperate need for a mattress. As we walked in we were immediately greeted by a young gentleman, Jesus V. He spoke Spanish so this made my mom much more comfortable. He was very professional, helpful and knowledgeable. He let my mom try out all the options they had available, which they really do have so many options. He was so patient and I am so glad I decided to bring my mom. She was so happy and left with a great mattress at a great price! No other mattress place can compare! I would definitely recommend this place to anyone looking to buy a...