Grocery Outlet — Local services in Downey

I gave the Grocery Outlet on Firestone Blvd in Downey a 2-star rating, and unfortunately, my experience was quite unsatisfactory for several reasons:

Cleanliness (1 star):

The overall cleanliness of the store was subpar. I observed trash on the floors, and the shelves appeared dusty. This lack of cleanliness detracted from the overall shopping experience. Customer Service (1 star):

I found the customer service to be lacking. The staff seemed unfamiliar with the products they stocked, and this lack of knowledge made it difficult to get assistance or recommendations. Adequate training for the staff in product knowledge could significantly enhance the customer experience. Product Quality and Selection (1 star):

I noticed expired products on the shelves, which is concerning for both health and satisfaction reasons. Additionally, the store seemed to have a limited selection, particularly lacking in everyday items that one would typically expect to find in a grocery store. Management Availability (1 star):

On the occasion when I needed assistance or wanted to address a concern, there was no management available. This lack of managerial presence can be frustrating, as customers often seek resolution or clarification on various matters. Wait Times (1 star):

The store suffered from long wait times at the checkout due to having only one cashier available. This led to a less-than-ideal and time-consuming experience for customers. Prices (2 stars):

While the prices were deemed acceptable, they were contingent on being comfortable with unfamiliar or odd name brands. This could be a factor for customers who prefer well-known or trusted brands. In conclusion, my overall experience at this Grocery Outlet was disheartening, and I don't foresee myself returning. I hope that by addressing these issues, the store can enhance its offerings and create a more positive shopping environment for...

Be aware of the carts. I bought a drink and placed it on my cart. Upon leaving the store my drink fell off the opening of the cart and shattered near the entrance. The employee witness the incident. He called the manager on duty name of Juan, the manager did not want to replace my three dollar drink after spending seventy five dollars at their store. I complained to Juan that these carts are not safe and glass items can fall through them. These carts suppose to have a plastic flap blocking the open area. I am disappointed on how Juan handled the situation as a manager leading the store. Juan said that he knows that the carts must have missing plastic flap, but can not help me replace the item. Due to the diligence of the store cart safety, they must be responsible of what they provide to...

Do not shop here! Bad customer service they wouldn’t help me, I went here just before they were closing, I went in for milk and a few items, the girl at the counter register was not in the mood to be there I understand it’s your job, when shoppers go in there you are representing a business! I got home and my Milk wasn’t in the grocery bag, 5.99 I paid and so I called them and they put me on hold and then they came back on the phone and said that they would of known if I didn’t receive the milk because they would’ve put it back, I was so upset especially because no receipt was given so as I’m driving back, they were trying to rush me off the phone so that they could close. It turns out that I was knocking on the door, telling them to help me and they...