The Solana Doylestown — Local services in Doylestown Township

Not sure about this place. The facility is clean, I am questioning the safety of it all. I am from a staffing agency and it was my first time working at this facility. The initial interaction was very disorganized, they couldn’t find my name on the schedule and then someone came down to take me to a unit to work as an aide. She had no idea who I was but was taking to a unit. I am a nurse and when this came to light I was told to go upstairs and the nurse is up there. No escort, or anything and I wasn’t sure where I was going. It’s my first time there. Upon arriving upstairs there was a nurse who was as pleasant as she should be considering the population she is working with. She told me to do rounds, I have no sign on and I’m not sure where to even begin. I explained this to her but she didn’t care. I didn’t have a log on for the computer nor was I trained on the computer system. This facility uses a totally different system than most places. The nurse would not show me the system and just wanted me to “go away” yet I would be expected to work the med cart and administer medication. Not sure how safe that would’ve been. Ultimately the receptionist downstairs figured it was best that I leave considering at this point the nurse Kendra was yelling over the railing at me because I was respectfully voicing my concerns and was surprised there was not a person in charge who could step in and assist me so that I could work. The receptionist stated that it was best that I leave because the nurse was so angry. A facility that doesn’t properly train or orient agency staff to care for your relative is not a...

My brother was interviewed by the head nurse before he was accepted at Solana. They were told about his issues. We paid the $4,500.00 community fee, and the $10,195.00 first month. He was there for one night before they said he could not stay, because he acted out, and scared the residents. He was sent to a behavioral hospital. We found an alternate facility for him, because they told us he could not return unless he was "calm". When I asked for some consideration to have part of the money we paid returned, I never even got a return email. If you want someplace that they just care about the money, Solana is for you.

FOLLOW UP I finally reached the Interim General Manager, Tom Smith, and he agreed that my brother should receive the $4,500 community fee back, because he only resided there for 1 night. I hadn't received the refund, so I emailed Mr Smith, and was told that he was no longer there, but the new business manager was aware of the refund. I STILL had not received the refund, and when I left a message for the new business manager, SURPRISE, I got no answer, and of course, no refund. The new people seem to be all about the money, as well. Good luck if you find yourself with a problem such as my brothers.

FOLLOW UP TO THE FOLLOW UP Today, October 4th, much to my surprise, I received a FULL REFUND for all the money we paid to Solana. It was totally unexpected, since I had only asked for the Community Fee to be returned. I commend the new owners of Solana to take my criticism so seriously. Obviously I am retracting everything I previously said in my reviews....

I don't normally write reviews but after reading some of the negative reviews, I just had to share our personal experiences for my wife's aunt who is in memory care at Solana. She is 95 and has been in the memory care area for a year. My wife is her aunt's primary contact person and she visits her at Solana at least 2x per week and therefore, she has been able to witness often the level of care and attention given to her aunt and to many of the other residents. Personally we have been extremely happy with the care she has been receiving from the caregivers, many of whom are the same caregivers each shift and who treat our aunt almost as if she were a family member. Also, I cannot say enough about the wonderful changes that have been made both regarding the care of the residents and the improvements made to the area since the new supervisor, Alaina, took over that position. She is definitely a hands on supervisor and is always present pitching in and watching over the care and well being of the residents. My wife often had trouble getting into contact and seeing the last supervisor they had at MC but Alaina is always available and present to assist the residents and the families. We are also very pleased that Kyle who is now the MC activities person. He is very good with the residents, organizes activities based on ability levels and encourages them to participate in the activities. We also witnessed him helping the caregivers getting the residents situated at mealtimes. Overall, we are very pleased with our aunt's...