Cricket Wireless Authorized Retailer — Local services in Dry Ridge

Other than their service which is not bad. I won't say anything bad about the customer service inside the store. But what I will say is this when cricket offers you something for free you expect to get it. Guess what? Did not get something that they offered for free for new customers. I got my HBO Max big deal, nothing really on it anyway, but when they offer you a Sam's card with a one-year subscription you expect that you're going to get it correct? No, it has been 4 months now and we have never ever and I mean ever seen a Sam's card. I called there 611 number they said that they would send me a code and that in 7 days from that day I would get another code and I could take it in to Sam's to get my card well guess what? Never got that one either. Went back into the store said something to them and they said oh we have nothing to do with that. Okay you may not have anything to do with it but when you advertise something you expect to get it. And I wanted to get my payment reduced due to me being unemployed guess what again they said they couldn't help me but yet they advertise it that they can. Beware of cricket that's all...

I could not be happier. My search for a new iPhone started in Covington KY where Justin walked me through which one was best for me. Unfortunately they did not have one at his location. He told me he would be at this location the next day. I called the store he recommended but they were out of the phone too. They said the Dry Ridge store had one left and suggested I call to have them hold it. Which was great bc Justin was going to be there the next day. When I called, the gentleman that answered kindly held the phone for me til I could get there the next day. I had called my local store in Ohio and they wouldn't so much as give me a price let alone hold a phone for me. Do yourself a favor and cross the river to deal with the people that own the NKY stores. They have your best interest in mind. Justin walked me through the whole setup and even put a screen protector on for me. He told me all kinds of stuff I would not have thought...

Shauntai is an awesome sales rep. I love the store in Dry Ridge KY now because she works there. She is so knowledgeable about all the products the store carries and knows how to fix a lot of the technical issues. She told me the products basically sell themselves but I truly think she's good at helping ppl choice what's right for their budget and themselves. She actually listens to what the public want! Thanks so much...