Oh my, get ready for it, because I'm warning you now, don't spend your money at this place. I cannot for one second understand how they would charge this much for a hotel room that offered so little. Starting out, I was told that they did not have an elevator so I carried my luggage up the flight of stairs to the second floor. Before entering the hallway, I noticed a hole in the wall where the door probably swung back and hit it. No problem, that happens. Then I noticed that the carpet did not look vacuumed. Then as I'm walking down the hall to my room, I noticed that there are spots where there are no paint on the wall and nicks and some of the doors actually have the outside layer scraped off. Not sure what happened there. I'm still having hopeful thoughts that the room will far exceed what I have seen so far. As I enter, I noticed that the curtain is hanging halfway off of the rack. I attempt to see if I can fix this. I did the best I could but part of it was broke still. Then I notice that one of the beds has pillows but there are no pillow cases on them. I sent my daughter down to get some pillow cases. While she is doing this, I am inspecting the bed and I noticed that the fitted sheet is only partially on the mattress. Evidently, neatness did not count for whoever was making this bed. So now I go to look at the bathroom. I did not immediately have the light on and I see something maybe hanging off of the faucet? I turned the light on and I did a double take, a triple take.... I couldn't believe it. There were plants growing out of the drain! I shared this with my friends that were in a different room and they went on to tell me that their toilet would not flush properly. It also had mildew in it. I went back to my room and hesitantly went to lift the lid and noticed a dribble of pee on the edge of the toilet along with a poop scooch inside the toilet and mildew. Off to the corner I notice empty bottles of maybe shampoo? So now the attendant is upstairs bringing the pillow cases and I went on to tell him about the plants in the drain. He tells me that it has been a while since anybody was up there and that is why there are plants in the drain. Wow, I also told him about my toilet. He offers to give us a discount and change our room. He takes me to another room so that I can see if it's satisfactory. The other toilet also had mildew in it. I told the attendant that it could only get worse if a cockroach crawled across the floor. I also mentioned that it was so unclean that I would be afraid there were bed bugs. He tells me that "we have not had that problem for a while". Then after deciding that there was no way we were staying here and getting my stuff out of my room, I look up at the closed door thinking it was open because the top part of it is broken and you can see the light shining from inside. The only positive thing I can say about this place is that the attendant was doing his best to try to appease us. I know it was not his fault but the owners of this establishment are pathetic to think that they could charge this amount for these unacceptable accommodations. I honestly would feel more comfortable sleeping outdoors. We did get our money refunded thank goodness. I do not know why all of the Red Roofs are going downhill but they are. I will never ever go to another Red Roof as long as I...
Read moreIf you’re looking for a clean hotel with all the comfort and amenities at a great price, keep looking! No fridge, no microwave, no pool, no breakfast, no vending machine, no lobby, no elevator, no fun, no joy. While checking in we asked if there would be any kind of continental breakfast provided the next morning. The clerk said no and noticed that we had left overs from the Cracker Barrel, so she said we could just eat that. I’m not sure that the 3 bites of macaroni and cheese that my 7 year old insisted on bringing with us will be enough to feed the 4 of us but I guess we’ll see.. if not, there’s a McDonalds and a Waffle House close by.
Upon arriving to our rooms we were snapped at by an odd little fellow that opened his door directly accross from us, I guess you could call him our neighbor..? He looked a bit like a tired little leprechaun... Anyway, he asked us to “take the party somewhere else.” Then he made a weird face and closed his door. Not exactly the way I would have greeted a new neighbor. Considering we had just arrived, I didn’t feel like I had adequate time to prepare the snacks and blow up balloons for this said “party.” We were just trying to check for bed bugs and go to sleep. I’ve been starring out the peep hole of our door to see if he comes out again, but so far I haven’t seen him. I considered turning his do not disturb sign on his door handle around so that he gets room service bright and early.. I’m still debating.
Next, we noticed that the other room we had reserved had a 2” gap between the top of the door and the jam. I was able successfully photograph my friends inside their room with their door shut by putting my phone up to the gap. Now, if some other weirdo did that, it would be a complete invasion of privacy.. the fact that you can do it makes me think that perhaps the hotel should spring for a new door. And while they are busy (not) springing for things, they may want to get around to putting the towel hook back on the back of the bathroom door instead of leaving it lay in the bathroom sink. Our shampoo (no conditioner or lotion) was thrown into the tub instead of being placed on the shower shelf. (Details, people.) The sink was dirty. It looked like red lipstick was smeared all over the side of the counter... The floor is sticky. I didn’t notice until I took off my shoes, but I can literally hear each one of my footsteps peeling off of the floor. Next to the empty chip bag on the floor was a cornucopia of crumbs by the foot of our bed. I’m sure it’s easy to overlook the last people’s trash when you are busy (not) changing the bedding.
Our other room had a half of a cup of coffee sitting on the counter. If they wanted us to drink it, they could have left creamer.
This brings me to my current situation. If you like Disney fairytales, you’ll love this. I am feeling a bit like the Princess and the Pea as I lay here in bed. And by the princess I mean yours truly and by the pea I mean the mouse or bug poop that is currently residing under my matress. I’m pretty sure I can feel it. I can also feel crumbs. And hairs. In the sheets.. that do not belong to me. This is gonna be...
Read moreOh my goodness! This is a warning don't spend your money at this place. So get ready for the descriptive status. Before entering the facility, I noticed a very old worn-out door-mat at the front door. The attendant had an unpleasant welcome expression. Not sure what happened there. Then, as I am walking down the hall a strong smell of smoking of cigarettes and something else. Following to the room, I noticed that there are spots and some nicks on walls and doors, and actually some of the doors have the outside layer scraped off. A strong smell of smoking cigarettes and something else. By then, I'm still hopeful that the room will exceed what I have seen so far. As I enter the room, I noticed that the curtain is hanging off of the rack. The walls are dirty with hole and scratches needing of repair. The room floor has accumulated dust mixed of dead bugs, human and animal hair. Window is dirty and no screen. Then, I go take a look at the bathroom. There has mildew on the shower ceiling, mold on walls, and old dry blood stain. Then, I inspecting the bed and I noticed that the fitted sheet is only partially on the mattress with some kind of crumbs and body hair. Evidently, the sheets was not changed by whoever in charge to cleaning the room. I couldn't believe it. Then, went back to the front desk and asked to switch to another room. When asked for another room, she acted like it was an impossible task. As we entered the next room, it was a totally mess, towels all over the bathroom floor, bed looking like a wind storm went thru it. Then after deciding that there was no way I am staying here and wanting to get my stuff out of the room, she offers to change my room. She takes me to another room, so that I can see if it's satisfactory. It wasn't much better. Was there for 2 nights but if any other place had a vacancy I would have left. By then, it was after 9 pm. As I get settled,decided to get ready for shower, the tub drain does not work. There was a hair ball in the drain which I removed it with a plastic fork and thrown it on a plastic bag. Also, the shower water doesn't hold the temperature, it goes scolding hot to cold on a second. Next morning, I took the hair ball to the front desk and presented it to the manager, who was sitting there. I also mentioned that it was so unclean that I would be afraid there were bed bugs. He tells me that they have not had that problem for a while. I cannot understand how they do charge that much for a hotel room that offered so little. Was so disappointed in Red Roof. It was disgusting and unacceptable accommodations. I will never go to another...
Read more