Pokiddo Indoor Playground — Local services in Duluth

One of the best days I will remember about this place is my son's birthday party here. It was such a fun place—bright colors everywhere, soft mats under my feet, and huge play structures like slides, climbing walls, and a giant ball pit. It felt like stepping into a whole new world of adventure! There was so much noise and laughter around me as everyone ran from one activity to another, excited and happy. I couldn’t help but smile the entire time, feeling full of energy and curiosity. The place was super clean and safe, the employees made me feel even more comfortable knowing my son could play freely without worries. The best part was being surrounded by very helpful staff, just to help making my son's special day. We played fun games, took turns zooming down the slides, and dived into the big ball pit—my favorite spot by far. The room was decorated with colorful balloons, making everything look festive and cheerful. Then, we had the birthday cake and some pizza! It looked so yummy, and the mascot and everyone sang “Happy Birthday” to my son Honestly, it felt pretty special, like everyone was glad my baby was born. The person who was organizing all the fun, the party host (Ashley

I’ve never written a review before, but today’s experience left me furious. I came here with my 2-year-old daughter, who obviously needs me to follow her around the playground for safety. I even bought a membership specifically so I could do that. However, today I was treated like garbage by an employee named Divy. He approached me with the most disrespectful tone and attitude, telling me to “back off and get out of the trampoline area” because I didn’t have the correct socks. I completely understand and respect the rule, so I immediately purchased the proper socks. But there’s no excuse for the way he spoke to me — rude, loud, and completely unprofessional. After that, my daughter was playing with a basketball on the trampoline, and once again, Divy came straight to me, acting like I was a problem. He told me my daughter couldn’t play with the ball there and demanded I take it away immediately. I told him we would return it once she was done, but he kept arguing and talking down to me about “balls being lost.” That’s not my responsibility — my daughter always puts things back where they belong. This employee Divy  singled me out, spoke to me like I was doing something wrong just for being there with my child, and made what should’ve been a fun time absolutely miserable. Parents with small children deserve to be treated with respect, not attitude and hostility. If this is how this place allows their staff to talk to paying members, I strongly advice for parents to not sign up for the membership to a facility that is suppose to treat children and parents with kindness  and in return you get disrespected and...

We recently held our son's 6th birthday party at Pokiddo, and the kids absolutely loved the amenities and all the fun activities available. The facilities are fantastic, and the children had a wonderful time playing.

However, the service we received did not match the quality of the venue, especially considering the price of the party package. We experienced a significant delay with our food; while our package included two pizzas, only one arrived initially. We had to wait an additional 20-25 minutes for the second pizza, which was challenging with a group of hungry 6-year-olds.

Similar delays occurred with the "Happy Birthday" celebration, where we waited another 30 minutes for the Pokiddo character to appear. With only a two-hour window for the room, these delays took up a considerable amount of our time.

Towards the end of the party, with about 20 minutes remaining, our hostess Jada mistakenly assumed we had left and took our birthday cake to the employee breakroom. This felt very unprofessional and was not a pleasant experience. To make matters worse, she informed us that the stainless steel cake cutter we had brought from home was accidentally thrown away with the cake box.

In summary, the children had a fantastic time and enjoyed every moment. However, the service and attention to detail from the hostess and staff were very disappointing and did not live up to the standards of other places we have been. I would hesitate to recommend this location for a party just because of the quality level of service...