Once Upon A Child Duluth, GA — Local services in Duluth

This used to be my kids and I favorite store. I love thrifting—both giving and purchasing. Growing up, my mom, sisters and I used to patronize a mom and child 2nd hand store similar to this but located on the west coast and it was my favorite as a child. I was so thrilled to find one similar on the east coast and I’m a firm believer in not being wasteful, plus I’ve been blessed with a good eye for fashion, so it’s a win-win shopping at places like this.

Unfortunately, the morale is completely different than it was a few years ago and when selling to them, good items are rejected or they only offer a few dollars in exchange for them—yet the items they offer on the shelves/racks are only subpar now. It’s strange. And the cashiers always seem tired, irritated, or like they’re forcing themselves to smile behind their frowns. It’s sad. I wish owners took better care of their employees so that they would be better workers, and I wish workers worked in places where they truly enjoyed it, especially places like this where the target customers are children and their parents.

It would be unfortunate for a long standing relationship as a consumer and a contributor to come to an end. It saddens me that we’re in such times where people are so disconnected and dismissive towards one another, but if we collectively choose to be kind, patient, and loving, despite our differences/circumstances, we can overcome these trying times together.

Until then, I need all business owners and workers to know that where you are there billions of others just like you, so be appreciative and respectful of the people who take the time to walk into your doors and keep your businesses alive, and your jobs available—because you can here today and...

It takes a while before I give a bad review as I believe everyone is allowed to has their moment but this place has just done it to me. I shop all the time,filled 3 customer cards they stamp when u spent $10. if you are at the register already with your items, great, they ring you up and send you on your way but if you have any questions or are interested in selling items to them good luck they are so rude and disrespectful. I have driven around for a week with items in my trunk that I want to sell but everytime I go in theyre yelling and screaming and talking about Customers and very unapproachable. All 57 can be working that day, not 1 will help you! I shopped during the holidays where a nice lady opened the door for me, asked me if I needed any help and was very sweet and thanked me for shopping. I can only assume she was either a bigger manager or owner of the store. She was awesome but she had her employees running around like chickens with their heads cut off because they are not normally into customer service. I've worked retail for 11 yrs from bottom positions to management. You can not treat people this way. Their are so many people without work that would love a position like this full of family but if a requirement to work there is rudeness and being unprofessional then they have succeeded. Maybe I'll try another location but won't frequent as much since...

I used to love coming here. They suggest things be nicely put in order, clean, lay flat, and in bins. I've done exactly that each time. They never return the items neatly. It's always a mess. You ask me to do one thing but can't do the same in return? Furthermore. I've sold here and other places like it many times. Hundreds of items. This most recent visit, I was offered $100 for 87 pieces of cleaned, pressed, and sorted items. Some pieces were brand names. They took every jacket I brought in as well. How does that math add up for the offer? I asked for a breakdown of what the pieces were they were offering to buy from me (which I've been given before), and they refused. Other times, if things don't seem right, they will give the breakdown of what their system says the item is worth and then what they are offering. This is helpful. When it was refused, we refused to sell and won't be back. Very disappointing. I also stood there and listened to the employees' flat-out lie to a customer. She came in to sell at 650, and was told they aren't taking anymore. She replied she thought they stopped at 7. They told her yes, but some days they just decide to stop early when they have too much stuff (my order was the only one there, and we were done). It appears the people working there are not interested in the buying process for the stores success, and that's...