Bob's Discount Furniture and Mattress Store — Local services in Dundee Township

Where to begin. Girlfriend and I went out to look for affordable dining tables. We purchased a couch, which we absolutely love and use on the daily to watch shows and relax on, from Bobs about 6 years ago. Still in great shape and still holding strong.

Fast forward to last month, we went out to return to Bobs in hope of finding the same quality and experience. We ended up finding the perfect fit our new home we had just bought. We had found a good piece at store for a decent price and decided to get it.

Got delivered within a few days and white glove service was quick in and out after the initial setup.

After just a week of purchase, the top of the table is beyond scratched and from a lightweight aged plates. We have no kids and barely use it other than to eat on. The quality is absolutely appalling. We filed a claim through their “goof proof claims”. It was a circus, over a 2 hour period, of texting this company, they ended up being of no assistance. Had to end up calling again and speaking to someone else, who only then, decided to give a refund and allow a pick up of the item. We returned to the store and tried to speak to the sales person whom originally helped us. Only to be literally told “oh yeah, the quality of those tables are really bad, I should’ve warned you before purchasing it”

That’s beyond poor service. No regards of the fact we wasted our time and money at their store. Driving 45 mins just to go there. Once we left the store, I was severely unhappy with the service or rather the lack there of. I called to speak to a manager. Had to get transferred to said manager once I did call. He had up the call saying “hey” no follow up. No “I’m the blah blah the manager here, how can I help?” I had to ask whom I was speaking with, he responded with “Erik”. At this point I’m already annoyed even more, have the proper manners to address your customers. I asked if he was a manager, he claimed he was the store manager there. After briefly explaining the situation and my reason to call, not even 45 seconds into the conversation. He nonstop interrupted me, only wanting to know my number to look up sales persons name. Not really seeming to want to help with the horrible experience, but rather trying to protect from getting this review. All he stated was to “contact customer service” and “we’ll our product isn’t nearly as bad as she said” didn’t bother to ask how or what he can or should to reconcile this matter. Overall, we will never be returning to another Bobs Furniture. Absolutely horrible service, sales people, and even bigger regret speaking to a “manager”

Update: been now 2 weeks since this review and they have yet to reply or contact. Goes to show their incompetence and lack of integrity. Joke store and company. Save yourself some money and time and don’t bother here. Only clearly care bout 5 star fake reviews. Customer service is worse than...

My husband and I purchased a dining room set (table with leaf and 6 chairs), a couch, a love seat, a recliner, and 2 adjustable bed bases on April 19. After 3 times being rescheduled, we finally received everything but the love seat over a month later on May 30th. The love seat was “not available” and rescheduled to June 20. The day before delivery, we got notice via text that it would need to be rescheduled AGAIN. Delivery is currently scheduled for July 18, which is almost 3 months after purchase. We’ll see if it comes then. The store offered us $100 of store credit and a promise they’ll watch for our loveseat when my husband called.

We had a family emergency and a planned vacation so we’ve spent several weeks out of town and very little time on the couch. The final kicker that led to this review was when our son found a sharp tool in the couch today! I was genuinely concerned it was a prison shank when he brought it to me. A friend suggested it’s likely a homemade awl, which after researching does make sense. Still, this is concerning on many levels!

First, our son could have been seriously injured. It is very sharp and was sticking up between the cushion and the arm of the couch. When he reclined, it elevated. Had he been stabbed we’d be talking to our attorney instead of posting a Google review.

Second, when we called the store we got an unhelpful call center who, despite elevating the call to a supervisor, just offered a replacement couch. My husband asked to be transferred to the Algonquin store manager where we made our purchase. Lyle was nice enough but overwhelmingly unhelpful. The store/company were woefully unprepared to handle the situation and didn’t even offer an apology.

Third, if these are the tools being used to assemble our furniture, how confident can we be in the quality? We are a gaming family and can’t even roll dice on the new table because it dents it, every time. The USB-A port on the recliner doesn’t work, the leaf in the dining room table came chipped, the lock to hold the leaf in the table is stripped, and the couch has a stain on the middle headrest.

While the furniture looks good from afar and is comfortable, given the overall experience, we will not be shopping at Bob’s...

So first time going to Bob's discount furniture experience with is what you would expect, you go and pick out some furniture get helped by so that all went well for the most part.

But the delivery experience .. now that's a whole nother thing entirely.. so for starters we finally get the furniture delivered and a piece of furniture is damaged so then we had to get on the phone with customer service they scheduled what was supposed to be a replacement for the following week...

Following week came around and a guy pulled up saying he was just a service technician here to inspect a piece of furniture..

So supposedly this guy showed up to try to repair the brand new piece of damaged furniture that obviously wasn't repairable...

So I wasted a day being told by customer service that they had a schedule another delivery... So now another day I have to take off and wait for the delivery of my what was supposed to be replacement the week before... So I get a text message that now I'm expected to get my replacement furniture a few days later around 4:00 p.m....

So that day finally comes and I'm currently at work and I get a text message saying that they're 10 minutes away from my house without any actual warning...

So yeah.. then they told me if I hadn't been able to receive the furniture that day they would have to reschedule me again..

So it was...