Zumiez — Local services in Durango

I usually have good experiences at this store, however, the last time I dealt with them it was horrible. My wife bought my son a Vans t-shirt for Christmas, turned out it had a hole in it, no big deal right? Just exchange it for another shirt right? Not so easy at this store. The shirt still had tags and was never worn but I had no receipt. The salesman refused to do anything. No exchange, no gift card, nothing. I went home and checked Zumiez Corporate website return policy. It clearly states that returns without a receipt will receive a gift card. The called the store back and asked the same salesperson to honor his employer’s policy and he said would have to see what he could do. After reminding him again what the store’s policy was according to Corporate he said again he would try but he couldn’t promise anything! He finally hung on me and I called the corporate office customer service. The person was very helpful and immediately looked up my credit card transaction and fully refunded my purchase! Save yourself the trouble at this location and just...

Very rude and childish attitude ask to speak with the manager and I could hear them laughing over the phone about my Casio watch warranty question the manager a male advised me I must have broken the watch when setting it Because they throughly inspect all watches this is not true because the watch was not set to correct date or time when I purchased the watch I advised them I purchased the watch on Friday 16/2018 at 5:48 pm and could not set it due to a button sticking (2-days I've had the watch) The manager said I basically just told him I broke it so I could not return it even with the receipt I'm 56 years old and there is no common curtesy or respect anymore I know it doesn't matter to Casio or this store but there are 36 people in my family that will not shop at this store anywhere anymore or purchase any Casio products Casio and This store...

My 8 year old son got a gift card to get a skateboard at Zumiez . Izzy was so helpful and friendly and made it such a special experience for him . She helped him pick the perfect board and taught him things throughout the assembly. She was really amazing. Adam was great also. He checked out the finished board and told my son he picked some cool stuff . They both went above and beyond to make an excited little guy feel really cool!! You don’t find customer service like this very often anymore . These two made his day ! Thanks again guys...