Under Armour Factory House - Tanger Lancaster Outlets — Local services in East Lampeter Township

Today (4/13/21) I went into the outlet (Lancaster, pa) store for sneakers for work there are anywhere from 5-8 sales associates out on the sales floor and not one of them greeted my family as we walked in nor as they passed by us not to mention neither one of the 4 associates that passed us asked if we needed help with anything I looked like I could use a little help because I did I went up and down every aisle at least twice because I was looking for a specific type of shoe I was in the store for at least 15/20 minutes before I left because I really wanted to get shoes from them although the customer service was bad there quality of shoes are awesome for someone who stands on there feet all day as were leaving an associate says goodbye to us and that was it for me I told her that we were never greeted nor helped and businesses are wondering why online sales are booming this is the reason and as a person that works in retail I understand the need for great customer service also with covid going on people are in need of a little normal social interaction I say all this to say do better its ok to talk to your co-workers but please remember without the customers...

Very very helpful staff. They had a sale going on for 80% off mix and match different items. Wanted a hoodie and a pair of sunglasses but they couldn't find the box they came in and couldn't find the price. The sale ended that night and it was the only pair of glasses like that in the store. They did some checking and couldn't find the bar code anywhere. They told me that they would have to talk to the manager the next day. Came back the next day and not only did they give me the buy one get one 80% off sale which techanically ended the night before but the ended up giving me an additional 20% off my purchase for all of the trouble. Very very nice staff and a special thanks to all of them...

I've been here many times, and for the most part, I've bad good experiences with their employees, until today.

There were only 2 cashiers on duty. Both young. One was extremely friendly. The other, extremely rude. I understand that people don't always want to work hard, or sometimes have bad days, but this young lady went above and beyond to ensure that I had an unpleasant experience.

Not sure if she only had this problem with minorities, or not, because she was completely fine with the Caucasian couple right before me.

Oddly enough. She, herself, is also a minority.

I am only giving 3 stars because of my previous positive experiences.

They do have great sales, and a great selection to...