Wyndham Lancaster Resort and Convention Center — Hotel in East Lampeter Township

Very disappointed in this hotel and their customer service. The hotel looks very nice and inviting from the outside and is located in a gray area with lots of food and shopping around it. Once inside it's a whole other story. The check in desk is not near by to the front lobby doors. I walked down a long corridor and found a few white desks with people sitting behind them staring at their phones. None of the guest check in associates greeted me and I had to ask if this was where I check in. There was no way of knowing they worked for the hotel or what their role was. I had called a few days ahead of time to confirm our reservations and we had four rooms reserved for our stay. The lady I spoke with confirmed our reservations and I had asked her if it would be possible for all of our rooms to be on the same floor didn't have to be next to each other, but at least on the same floor would be nice.She said she would accommodate that and notate that on our room reservations. Once we arrived to check-in, we were all placed in not only different floors but different sections of the building, some of us had to get back in our cars and drive to Other Sides of the Building to get to Our Rooms. We had elderly people with walkers, crutches and a knee scooter, and they were not accommodating at all to make sure that those people were placed in areas where stairs would not be a problem for them. When I tried to speak to the front desk associate about this.He was very nonchalant.He did not care about my concern at all and only offered to readjust our rooms and place us all in what he called the basement level and let me know that those rooms were less than quality rooms and that I probably wouldn't like those rooms. When I asked to speak with a manager, he did not get up to go find a manager.He just simply looked around the lobby and said, I don't see a manager here right now. I stood there for a few minutes in disbelief.And luckily during that time, the manager actually did walk up to the front and then came over to address my concerns but he also was very rude, cut me off when I was trying to speak and let me know that they would handle my concerns internally but there was nothing they could do for me to compensate. When I pressed the issue of compensation, he offered to downgrade my room since we had paid for a What they called a premium room and place me in the same building as my parents in my aunt's rooms, but they would not give me a refund for downgrading my room. I let him know that was not okay and asked him. What his other compensation options were and he then told me that he could offer me free breakfast at the hotel, which I was okay with, but then I asked if it was for all four of our rooms and he said, no, it was just for me individually. I finally just left it alone at that point.Because I could see that there was not a win win solution for myself.So I left the desk, went to my room and found the room was very dated, not very clean and had no additional blankets available for the pull out couch that my six year old was going to be sleeping on. We had to leave the hotel pretty quickly to go to dinner for a reservation. But on my way to the reservation I called the hotel 3 times and was hung up on each time when we were at the restaurant. I called another time. Nobody ever answered it. Just kept ringing and ringing. And then I called 2 more times after we left the restaurant. Finally, they answered for me to be able to request Additional towels and pillows be brought to each of our rooms. Overall, I would not...

Exceptional Hotel – Prime Location, Fantastic Accommodations, Comfortable Large Rooms, Lavishly Appointed Suites & Exceptional Service

I have stayed at the luxurious, totally renovated with high end upgraded quality finishes in the 317 room New Wyndham Lancaster Resort and Convention Center in Lancaster, PA in December 2022 for the Christmas show at American Music Theater and recently for my family reunion on the weekend of August 18th 2023. Wyndham is also the only hotel resort with a well maintained 18-hole golf course.

It’s always a pleasant surprise upon arrival being a hotel developer myself, I find the property to be in a prime central location on Lincoln Highway in the center of the action with Dutch Wonderland directly across the street, Tanger Outlet next to the hotel conveniently located to many fabulous restaurants and shopping venues all within a 1-mile drive.

When I was a very young boy, my parents would take us to this hotel back in 1966 when it was first built under the name Host Farm / Host Coral was host to super stars of the era such as; Frank Sinatra, Dean Martin, Sammy Davis Jr, comedian Don Rickles and many other celebrities. Host Coral became Lancaster Host Resort in the 1980’s. Back in 1966, Lancaster was basically all farm land on Lincoln Highway. Fast track 57 years to 2023, Wyndham Lancaster Resort and Convention Center and Lincoln Highway location has gone through an unbelievable transformation to become a true-destinations with all the amenities one can expect.

Once inside the spacious large hotel property, you would feel more at a beautiful opulent country hotel resort rather than a typical Hilton or Marriott Hotel with its charming modern character, beautiful lobby, outdoor swimming pool and hot tub for all guests to enjoy in addition to the new indoor swimming pool. The staff and attendants were outstanding and very accommodating. Plush padded carpeting throughout, the suites and rooms are large, all new furniture, very comfortable King beds with Memory Foam mattresses, LED Flat Screen TV’s, clean and quiet. The new outdoor pool is refreshing and high energy with good music for all guests to celebrate.

The breakfast was very tasty with made to order fresh omelets at the omelet bar with a generous assortment of breakfast treats to satisfied most travelers. I especially thank the owner who genuinely cares about his patrons being happy with their experiences and Nathan the GM / Director of Front Office whom I had the pleasure of meeting on several occasions who were gracious, went out of their way to insure we had a great experience. If I could give this hotel a 6 star I would base on the fantastic service, outstanding central convenient location, fantastic breakfast assortment, cleanliness of the property, comfortable rooms and suites.

We had booked 4 rooms. My family and I truly had a wonderful stay, I would definitely stay here again and highly recommended this treasure of a property to my family and friends for the ultimate hospitality...

Lefty was very helpful!  He has a great sense of humor and was kind to help us to our room.  It was quite confusing to get to our suite.  It may be helpful to include some verbiage  in confirmation email to guests who reserve a suite.  It could prepare future guests that have a big family with small children that their suite may not be in the main building of hotel.  I was in Room 428 and that required me to walk to the main building to retrieve a luggage trolley.  If it was raining this would've been an epic fail especially since it is impossible to walk inside and through the hotel to my room with the trolley.  This should be corrected in my opinion.  The B corridor was out of order the first two days upon arrival, so we had to use the C corridor to reach our room.  With our room being 428, I expected it to be on the fourth floor,  it was on the second floor instead.  Quite confusing.  Also the refrigerator didn't properly work in my eyes.  I phoned the first desk and an employee advised they all work that way; meaning they only cool to a certain degree. That's unacceptable.  The fridge in the sitting area was cooler than the fridge in the room.  The one in the room was warmer.  A freezer option would've been more convenient too.  Having to pay over a thousand dollars for our stay and not have adequate amenities was quite disappointing.  Bedding wasn't included in the room for the sleeper sofa.  When I called during the day to request them, housekeeping never brought them.  My husband had to go to the front desk to retrieve them.  Overall the property is beautiful and we look forward to visiting again. Hopefully the traffic will be able to exit through to the shops as the traffic was terrible during our stay for the covid vaccine clinic.  Also the size was of the suite was the perfect size for our family of six; as well as having an extra bathroom.  Having a microwave in the suite was a plus and came in handy.  The only downside to that was the fact that the microwave didn't include the glass turntable.  That was weird.  Lastly, some of the first desk staff look like they just walked off the street to work.  I loved seeing the diversity of employees, however if they business or an upgrade to their professional attire with set them apart and match the caliber and ambiance of the hotel.   Is there a standard for their speech?  Employees outside of management, should use professional speech and exhibit proper behaviors when interacting with guests and each other. Unfortunately, I witnessed your front desk employees not wearing their masks and being on their phone.  I'm fine if they're on their phone, however it shouldn't be visible to guests.  I want to see you guys excel in your servitude.  As I stated before, I look forward to...