Rent-A-Center — Local services in East Peoria

This place is awful, they scam you anyway they possibly can. I would not suggest using them. Go somewhere else with your business. I moved and needed furniture right away so I went there and got a few things, ended up with a broken sectional (was supposed to be brand new) they were supposed to fix it never did so I tried sending it back to get a sectional that was not broken and they refused to put the money I had spent on the new one. The new was supposed to be half off (they wouldn’t honor it) they had it buried in the back. They brought me the wrong tv and my pay off $438 I was going to make that payment they changed the amount to over $700 then all the sudden it was $1000 I went into the store to make the payment the manager told me NOT to make the payment because I was right and he was going to get a code from his boss to override the extra and I had been a good loyal customer. He then called me a few days later and said I needed to make my payment, I said what happened to you calling your boss (ops he forgot) so tells me again to wait to pay then I get another call with him saying he called his boss and his boss said no, so he tells me he is going to call corporate and go over his bosses head. Needless to say the payment went up yet again now almost 2k. When I was at a $438 pay off. I am debating giving it all back and telling...

Had to call and make a police report for theft of my property that does not belong to rent-a-center. They trespassed on my property and snuck around my house. All on video by the way. They use threats of legal actions on customers when it is against company policy to make any threats to customers at all!!! Let alone steal the customers property. Let not forget the threats of damaging my property as well after I quit!!! They have roaches and at times bed bugs!!! They lie about it as well. They talk to people with complete disrespect. Completely unprofessional. And very vulgar!!! The district manager is joke as well, they force people into auto pay and say it’s part of the contract, but it’s not!!! They lie to customers on a regular to feed their own personal gain. They need to go back to training and go over compliance standards of the do and don’t which is next to every desk in the office!!!! You want action you got action. See...

I have rented from them 3 times now a bed tv and game system. They are the best rent a center in the area. I have rented from other rac before and other companies. This one has the best staff around they are helpful,nice, and understanding. I had a place want to call cops once for being 3 days late. Plus another rac knocked at my door next day with treats. But not this one they understand to a point and dont hound you. Delivery is a bit slow sometimes but can be understandable in...