Walgreens — Local services in East Peoria

My doctor or wrote me a prescription for Paxlovid because I have a moderate case of Covid. I am 26 years old with no preexisting health conditions. Walgreens has refused to fill the prescription based on needing a kidney function test- a test I’ve never had a reason to take. Receiving my prescription via tellahealth, there’s no way I could’ve even been tested for this by my provider. I drove around to multiple local offices to get this test and no doctors offices locally would preform a kidney function test for me. My doctor told me that he’s never run into this issue in years of writing this prescription all over the country. And it is especially odd to be worried about kidney function in a 26 year old patient. He essentially informed me he thinks the Walgreens is lying about their policy. The pharmacist was very condescending on the phone and even transferred me to another person and ended the call before I was finished speaking. Paxlovid is most effective when it is taken as quickly as possible after Covid diagnosis. Walgreens denied me this very important medication potentially worsening my case of Covid and delaying my treatment and negating the advice of my doctor. I simply had the prescription transferred to CVS and it was ready to pick up in 30 minutes. At the time I needed the prescription Walgreens was the only opened pharmacy. I will contacting the district managers office and possibly pursuing legal action for denying me essential medication in my...

I had left the doctors and was diagnosed with broncotis, stopped in on my way home, the lady at the counter said they had nothing for me. I wasn't feeling well, so I am sure she could tell it was a disappointment to me. It was also cold and raining. She said, "sometimes they call them in on their lunch or maybe latter". She said that I could call back and see if he called them in. I waited several hours, I called their number four times, three was to get past the automated answering machine. On the fourth call if waited for to speak with a human. The fun rang several times, and then hung up. So, I went out in the cold and rain, went inside, waited in line. The lady at the counter said you only have one prescription called in. Of course it was not the most important one. She said, "you'll have to call the doctor and yell at him, he must have forgot". So I went home called the Doctor's office. Went through the automated operator, only to be hung up on at the end. Finally talked to a very nice nurse who said she would call me back. I felt like Walgreens coul have called the doctors office or something. I guess not, they must do a great business, they had several people working behind the counter and were very busy. Doctors office just called, I have to pick up the prescription at his office, and take it in. Glad that it is a cold and wintery...

Someone from Walgreens called me at 3pm today telling me I had a prescription for pickup that would be put back if I didn't get it soon. I told her that I still had some left but would pick it up. She said it would be ready in 20 mins but they were closing at 8pm tonight due to being short staffed. I arrived at the drive-thru at 6pm and it took a long time to get up to the window. When I spoke with the young man at the window he told me I had no prescriptions ready and the one in question needed a doctor's authorization before it could he filled. I explained that the store called me and told me to pick it up. He asked if it was definitely them and not CVS or some other store. I told him ive never used CVS in my life and gave him the number that called me. It was indeed their store number he said. I asked who called me from the store so I could find out why she told me to come get the medication. Apparently she got off work an hour before. I drove all the way there for no reason and wasted gas. I never reached out to Walgreens to inquire about that prescription so it's really odd that she called to remind me to get it on a day they were short staffed and when it's not even available for pickup without contacting my doctor. I'm very annoyed because I never would have even left the house today if she didn't call me. I think maybe it is time to switch to...