The Learning Experience - Eastvale — Local services in Eastvale

After a 4-day cooling off period, I would like to provide a review about this school. My child started at this location on 8/19/2024. Before the enrollment, we consulted about my child maybe too little to start while he just turned 2 years old on 17th. We thought he can start when he is older, but the worker told us 2 years old is the best age for a child to start. We mentioned that our child doesn't speak English at home yet, and maybe not able to understand what the worker assured us that the child would adapt quickly, promising us that we would see great progress about our child. However, my experiences did not meet our expectations. In Aug, and Sep, my child has several injuries including fall from the bench and bumped his head on the first day of his school. One day his hand got pinched and one nail completely fell off later on. It must really hurt because my child won't let me touch his hand. From Sep to the end of Oct, my child was frequently sick with a runny nose, and we understood this is a part of starting school, but sometimes we see kids with runny noses covering their faces in the class, and the teachers seem to pay no attention about it. In Nov, we started receiving notices about my child misbehaving, While the school assured us this was normal for a 2-year-old naughty kid and that they will working with us patiently. Then one day we went to pick up our child and couldn’t find him. The teacher explained that, due to staff shortages from another teacher being absent, my child had been moved to a different class. We didn’t think too much of it at the time. However, on 11/30, in the morning, we asked if he would be moved again. The teacher assured us this wouldn’t happen. But by 11 a.m., we received a phone call, saying our child had hit another student with a toy. We apologized immediately and rushed to the school, only to find that our child had been moved to another class again, with unfamiliar children and teachers. The school’s reasoning? They said our child was “too mischievous” and they were trying a different teaching strategy by placing them in a smaller group to see if he would calm down a little bit. But isn’t this something that should be discussed with parents before they act? The breaking point came in on Dec 4th. When picking up our child at 4:30 p.m., we found him sitting alone at the front desk in “timeout.” We did not know when he was being taken out there and the principal explained that our child had disrupted others. My wife said she feels it's a "timeout" because my child has no toys and no books during his sitting. Then later on I want to see some footages about my child and the school tells me that only live video with no recording, so if I want to see his behavior I have to go to school and sit in the office to watch the camera. At this point I discussed with my wife to withdraw my child from this school, I called, and they were asking for a 2 weeks' notice about transfer, or a drop out and still need to pay. (They did not charge me after I discussed it with them.) Here are some of my concerns. Teacher training and school culture. The teachers are good people, but they are not professional for a two-year-old class. They often look tired, are not very engaging with the children, and the frequent presence of part-time staff raises concerns about their qualifications. Many donations and sales emails. I understand school is a business and I respect the school's culture. I fell they should pay more attention to helping the children in their daily care instead of sales. About my child these ongoing issues have not only affected his physical and emotional health but have also caused significant stress and concern for our family. Me and my wife both work, and we don't have too much time during the day. I think the school is overpriced. This school might suit calm, compliant children, but it’s not a good fit for more active or mischievous kids. If safety, communication, and quality of care are important to you, I’d recommend...

TL;DR: Evidence-based curriculum for your little; exhibit the highest standards regarding following licensing guidelines and regulations for group care; experienced, supportive, knowledgeable teachers and staff.

My two year old has been in the twaddler class for a few months now. I'm so happy my husband and I made the decision to take him here for his first school/daycare experience. We went on a tour with MR. ROBB who was so nice and friendly. He took his time during the tour and showed us around. I was impressed with how clean the facility is and all the resources they have. We put our deposit down a short time after and got on the waiting list when my son was 2 months old. I highly recommend doing this if you're interested in coming here. Because we got on the list early, we were fortunate to start right when my child turned 2.

MS. KRISTEN helped onboard us when it came time to enroll our son. As new parents, it was overwhelming to get all the paperwork done and prepare our son for our school. MS. KRISTEN was truly a huge support for us during this time. She was the first person we met with during our child's first day. She is so easy to talk to and so prompt with answering our questions. There was an incident that happened recently (these are inevitable) and I'm impressed with how she dealt with the situation. We were informed right away and she was, again, so proactive with following up and addressing our concerns.

Since this was my child's first experience in a school/group care situation, I was so nervous and apprehensive when my son first started. MS. ARACELY totally put my heart and mind at ease. She is so sweet and gentle with the kids (and to us parents too!). My child sees her as one of his safe people at school. She comforts my son when he is sad to get dropped off and offers him his picture or favorite toy at school to ease the transition. I also love hearing her updates at the end of the day at pick up.

MS. RUTH is awesome and you can tell she's a natural with the twaddlers in my son's class. I'm so impressed with how skilled she is at redirecting the kids when they have a lot of post-nap energy! MS. RUTH is so patient and kind. Recently, my son was having a difficult morning because he had been sick, and when we got to the classroom, he opened his arms out and reached out to hug her.

MS. LUCY is super sweet and was a huge support when my child was still acclimating to TLE life. We'd run into her at the parking lot during drop off and she always greeted my son with a huge smile on her face. She is so caring. She gave my son hugs during drop off and helped him out during meals. At pick up, she gave us detailed updates on how his day went and how he was adjusting to TLE.

MS ELENA and MS LANA up at the front are also really amazing! I've seen them (MS KRISTEN too) spend more focused time with kids who maybe needed more support and cuddles during the day. They are all so awesome. How they are able to greet each child by name is beyond impressive. Always glad to see them during pick up and drop off.

In my opinion, the littles that don't do or wouldn't do as well here would be those who require more specialized needs for education and care and would benefit from having more one-on-one attention in smaller, less-structured settings. Anecdotally, most children do really well here and possibly even surpass their peers in terms of their learning, development, and...

It took me a whole week to muster up the courage to write this review because recalling the events is so painful. It wasn’t until recently, when a mother whose child had a similar unfortunate experience contacted me in April 2024, that I realized I could no longer remain silent. Such incidents must not continue to happen.

My child started attending The Learning Experience Eastvale daycare on July 6, 2021. What was supposed to be the beginning of a new learning journey quickly turned into a nightmare. Just two days later, on the morning of July 8, my child was violently dragged to the bathroom by his shirt collar by a teacher while waiting in line near the restroom, despite having done nothing wrong. This incident was witnessed by other children in the classroom and is clearly visible on surveillance. Additionally, the teacher did not put a diaper or underwear on my child for three consecutive days, leaving him in only his outer pants. There were also instances of the teacher pinching my child, adding to the severity of the inappropriate behavior. This experience has had a profound psychological impact on my child. After leaving that daycare, he often wakes up crying at night, has become reluctant to engage in play, lacks confidence, and is afraid of interacting with others, especially when teachers or school topics are mentioned. Additionally, on the day we left the daycare, I discovered noticeable scratches on his neck, further confirming the inappropriate treatment he endured there. We attempted to contact several departments to report the situation, hoping for improvement or punishment for the teachers involved. However, the responses were minimal, and the daycare management and staff showed no significant improvement or accountability. Based on our unfortunate experience, I strongly advise all parents to maintain close communication with their children and their teachers. Understand the teaching style and personality of the teachers, and also pay close attention to how your child behaves and feels about school to prevent such tragedies from continuing.

This incident has had a lasting impact on our entire family, especially my child. I hope that by sharing our story, I can alert other parents to be vigilant when choosing daycares and to take any unusual behavior displayed by their children seriously. For those children who may still be at this daycare, I sincerely hope they receive the care and protection they deserve and do not have to endure the pain we...