The Home Depot — Local services in Eastvale

I try not to give out 5-star reviews too easily, but all things considered and taking the entire category of brick-and-mortar home improvement retailers into consideration, I'd give this store location a 4.5/5 (rounded up to 5). The foot traffic can be high here, but the checkout personnel are — for the most part — on point. In fact, I'd overheard that regionally speaking they send new hires for some particular positions to be trained here before they get deployed to the other stores. As for the customer experience itself, this place stands out for several reasons: it's an easy drive, whether off the 15 freeway or for us locals a straight drive down Limonite; there's a driveway near the back (next to the Chase bank) if you want to dodge the traffic that comes with the main ingresses; there's a sizeable parking lot, with plenty of spaces; it's a nice area, and you don't feel an immediate need to lock the doors as soon as you park (but still, be safe out there, can't be too careful these days); there's not a lot of loitering or potential laborers camped around. That said, everyone has different preferences, so if you like long lines and cramped spaces (those of you who prefer shorter walks will technically be in luck here) the Madison store may be more to your preference. They've got an In-n-Out there and everything, but oh boy do you have to be a sucker for lines for you to hit up both of these places in the same trip (there goes the whole day!). All in all, given the same relative distance or drive time, I always choose to go here rather than the other...

Thank you very much for f*ing us over your so-called project loan card. You people are a bunch of scammers. After me and my wife got sold to the sweet deal of the project loan card, we then applied for one. After that, we ask for an appointment for a backyard landscaping estimate. They told us that someone would call us back to set an appointment. To make the long story short, we agreed with the estimate, juggled our options according to the credit limit that the home depot project loan approved us for, dealt with our HOA, and had the landscaping project started with this guy that the home depot sent to our house. Here’s where it started going downhill... We were trying to pay this landscaping guy but the project loan card isn’t working. We were then informed by the home depot call-center to pay at the home depot store. Lo and behold... they told us that we can’t use the home depot project loan card to pay the landscaping guy who they(home depot mira loma) sent to our house in the first place. What’s worse???... The manager, JAVIER, told us that the reason we cannot use the card is because the landscaping guy is a 3rd party sub-contractor. That it was a mistake of whoever it is that facilitated the appointment, that I’m still trying to track down because I can’t remember the name but I remember the face, and that there’s nothing they can do. So now we’re up to pay $8000 upfront for landscaping, that we thought we were gonna pay for 3 years without interest because of the useless, project loan card. Thank you very much for your so-called,...

Just left this Home Depot and will never go back to this location again. Customer service manager Jackie was outrageously rude. We bought a Milwaukee shop vac which came with a free battery which was posted on a sign right next to the shop vac section. When we went up to the cashier we let him know and also showed him a picture of the sign. The customer serive manager Jackie walked over didn't acknowledge us in anyway and was making accusations as to whether the battery was free or not. She again did not acknowledge us but told the cashier to make sure it was free. Even after I showed her the picture of the sign. We still did not receive an acknowledgement. Any one who is in customer service should realize you are there for the customer. This woman has no business being a customer service person let alone a manager. Her rudeness and effortlessly flawless ways on being anti customer were on point i'll give her that. She has succeeded in making the customer feel as though they are being accused of stealing something that is right on a sign. I personally think she is racist against Hispanics since my husband had tattoos he must be stealing. Sad fact is she should know the effects of racism being that she was of African American race. Little does she know we are pro members and residential members who spend more money at home depot than the average customer. I will be calling corporate because this was...