Turn Style Consignment - Eden Prairie Minnesota — Local services in Eden Prairie

Date of Visit: 10/17/2018 - I am interested to see what comes of the 19 items I consigned today at approximately 5:00PM. The "rules" that the store clerks provided me didn't seem to match what I read on the internet. From what I read online, Turnstyle allows 50 items at one time - when I arrived they informed me I could only bring 35 to be sold. From what I read online, Turnstyle provides you with your own hangers back - when I arrived, the sales clerks informed me that you only get your hangers back if Turnstyle declines to try to sell your product (i.e. if it is outdated, not name brand, or not nice enough condition) and you take your products home with you on the same day you brought them in. From what I read online, Turnstyle will price your items while you shop - I brought in my items and was quoted 2.5 hours to 3 hours to have them priced or rejected. The clerks stated that most people drop the clothes off; run errands or go to appointments; then come back later - I asked if there was any way they could price them quickly, like they used to do, but they said no. They informed me to come back at 7:45PM (right before closing) to check with them and get my rejected items back - if I didn't pick up my rejected items by 8:00PM, they would donate to charity. My mother used to bring her gently used clothes to Turnstyle all the time to sell them and she could bring up to 50 items, she got every single hanger back, and she said they would price/reject the items in 15-25 minutes while you wait in the store. Either the rules have changed and Turnstyle has failed to update their policies and procedures on the website, or the staff is poorly trained and/or not following the policies and procedures. I'm interested to see what my return will be on my items sold - will it be enough to outweigh the cost of buying more hangers? Or will I end up donating all my name brand items (Ann Taylor Loft, Banana Republic, Silver Jeans, etc.) to another thrift store and forgetting the consignment piece? UPDATE: Of the 41 mint-condition name brand pieces I have brought to the store the last week or so, they have accepted 12. They rejected Silver Jeans, Lane Bryant dress shirts, and Chico's sweaters - all were purchased last winter (perhaps that's too "out of date" for them to accept the item?) I am considering trying a different...

This was easily the most unprofessional experience I’ve ever experienced at a store in my entire life. I returned an item that I purchased the the DAY before and was told that not only I was unable to obtain store credit but would receive no money back because I didn't have a receipt. I had proof of the transaction on my debit card with date etc., and asked if they could look up the card number. The young girl at the front desk said there was “nothing she could do” and I need to "move aside". She also proceeded to call me the C word, began giggling, and went to grab her phone to text the "manager" who was on lunch. I asked to speak to her manager and maintain my composure as to what had just happened, thinking I would actually be approached by a reasonable adult and professional, however she immediately spoke to me in a condescending tone and told me something similar about policy (which is fine) but in an extremely unprofessional way. As I was standing there in absolute shock from how she was approaching the matter, I asked if she could look up my card number and she began walking away and said, “I am not going to play this game with you”. Both of these employees have demonstrated the most unprofessional behavior I have ever seen and should be let go. I would NEVER buy an item here again.

NOTE: This took place at the Eden Prairie Home...

The manager at this store is very rude. I have always brought my items in with several items on one hanger. The website specifies items need to be on hangers. It does NOT say ONE item to ONE hanger. This manager yesterday would not let me get all 7 (yes, only 7) of my items checked with only 2 hangers. She would only let me do 2. She would also not let me borrow a few of their hangers for a few minutes either. I have been going to this location for over 30 years. I have always put several items on one hanger. No one has EVER told me this is not ok. If they had, I would not do it. As the manager said, "She doesn't care if I have been coming there longer than she has been alive!" Turnstyle consignment stores could not exist without good customers like me. I understand policies change. She told me she cannot make exceptions to rules. Others near by me told me if they had extra hangers they would have borrowed them to me. No one understood why she could not make an exception when this is something I have been doing for years. How about just be kind to a customer? I get it, something changed. And next time, I will do it the way you ask, but you just could have shown a bit of kindness. I won't be going back for a long time. Sad, that this business has...