Kate Spade Outlet — Local services in Edinburgh

VERY UNHAPPY!! I called to verify store hours at the Edinburgh store and was directed to the website. The website shows opening at 9:00 AM. I drive over an hour and get there at 11:00 AM. What do I find...the doors are locked!!! There is a sign that states hours have been shortened. Does it list the shortened hours...NO!!! The sign states that you can shop online. Right...I am going to take a chance on delivery with less than 7 days until Christmas. Nothing kills a retail store faster than incompetent management!!! Very unhappy and disappointed in the lack of customer consideration with this store. I waited a half hour and watched over 10 additional customers try to enter the store before leaving and making the hour trip back...

Went here on the Friday after Memorial Day weekend. We were the only ones in the store but the 2 ladies working on 5/30/25 were attentive. Purchased a purse although tempted for more.

They had little cheat sheets taped up next to sale items that calculated the final price after all applicable and additional discounts so you don’t have to do it yourself (hey, math is hard lol) and prevents any sticker shock when you’re checking out - genius move to whoever came up with it!

Very organized and neat, clean store. Also has clothing (dresses and jackets), shoes and jewelry. Huge parking lot. If you’re in the area and love Kate Spade then definitely...

Unfortunately the store was closed today due to an unexpected turn of events. I realize this had nothing to do with management and that hours could not be communicated as it was unknown when the store would open based on several factors. The store did end up opening halfway through the day. This is an amazing store with a fantastic staff and some of the best customer service I have ever seen. Although it can be frustrating to have a store closed the week before Christmas, it really says a lot that a store and it’s management would do whatever is necessary to ensure the safety of its employees as well...