Balaji Gifts & Electronics — Local services in Edison

I bought Balaji brand Wet Grinder from here in the month of December 2020. Within 5 months after 3-4 uses it started making some scratchy noise. When I took the grinder to the shop, the owner right away did some quick fix & assured that the problem has been taken care of. Unfortunately, it started making the same noise again in first use. The drive to the shop from my home is almost 2 hours. Me being lazy, delayed my visit to the shop. But when I finally drove to the shop after 3 months the owner was kind enough & offered me full replacement of the grinder with a new one. But somehow I did not feel confident to buy that machine so I refused his kind offer. Finally we settled on a store credit after deducting the money for the time I kept the machine with me. So the point is when you buy something worth $250 with a warranty of two years, you expect to run that thing smoothly at least for that period. It wasn't worth the time & money we spent back n forth to drive to the shop for under warranty repairs. I was little disappointed with the quality of the product, but really impressed with the service & treatment provided...

My first experience with Balaji was fantastic. The recent one with a new attending person was terrible. I wanted to get a preeti machine repaired. The Lady at the counter was busy with other customers but she said the guy in the store would help and I found one who was sprawled on the chair. He said wait someone will come. Then the lady comes back and asks me why I am waiting? I said the guy said someone will help me. Then this man reluctantly gets up to work and says, I am not so well but I will repair. So I wait he removes a part and says it’s bad. It will cost 37$. I agreed to pay. The motor worked. But when I came back the machine had same issue. We are far away from Edison so no way to go back immediately and I felt I was ripped off. I checked google and then found a solution. My machine coupler was likely bad. Taking chance I ordered one from amazon less than 6.5$ and replaced the part. My machine is good. But I got a bad taste of service from Balaji. I felt even worse because my past experience was great. The new person at the counter spoilt the reputation. I want my...

The owner was so rude to me. I was there to talk about my Balaji mixer that I had brought there 2 years ago. I had taken the receipt with me to show the proof of purchase. He wanted to see the receipt and started talking that the warranty won’t work in a rude tone. I even requested him twice to not be rude with me. He wasn’t even interested in knowing what the issue was. When I said I found metal pieces when I grinned menthi seeds. He again said rudely how does he know what I grinned in it. He was so rude to me. I had grown up all my life around mixer and grinders and also know what and how to use them. If they have no clue how to treat a customer or do not know how good their mixer is.. they should not sell them. He could have honestly told that they are having some issues with Balaji mixer and I would have been fine with it and brought a new one. I would never trust that shop and never buy...