ARDMOR Windows & Doors — Local services in Edison

I hired Ardmor after about 2 years of searching for a company that didn't want to change every window in my house or rip me off. I had 2 broken windows. When I called them they returned my call within an hour. We setup an appointment for them to come in and take measurements; and they came exactly when they said they would. I received a call back and an e-mail with the quote, and quite honestly I was pleasantly surprised. Their prices were quite reasonable as compared to some of the previous quotes I had received. They ordered the materials for my windows and called to make an appointment. Ivan, the installer came at the exact time (to the minute) I requested he come. He was wonderful. He was professional, efficient, clean and most of all very pleasant to work with. I highly recommend Ardmor Windows & Doors without any reservations or concerns.

I hired ARDMOR Windows & Doors a second time to replace a third broken window. If possible, their employees & service has gotten even better. Ivan, the installer who installed my windows in 2019, was my installer again for this window. Again, professional, wonderful and very pleasant to work with. I will only recommend this company for anyone's windows and...

We had a door installed by Ardmor 2 years ago. The team did not get the installation correct (there were gaps between the seal and the door frame) but after a few visits they fixed it. Recently, we have started having water come under our door. We have contacted Ardmor numerous times to have someone come take a look at the door. We called at least 5 times, everytime with a promise that the scheduler would call us back, yet the scheduler never did. We finally got a call and had someone come out. He is stumped as to what the problem is. He peeled back the quarter round under the door, but did not have a nail gun to reattach it. He took photos to send to his manager, with a promise that the manger would be in touch. A week later and we still have not received a call. We followed up today and again were promised we’d receive a call, and again we did not.

We are now left with a leaky door that continues to damage our hardwood floor, and a quarter round that is loose.

I would not recommend Ardmor. The inability to get ahold of anyone or have customer service accountability has been...

Update on below: Ardmore contacted me and we are working through my entry door. Whether I decide to go through them or not, I am impressed with the response. Thank you

I was excited to work with Ardmore based on the reviews I had read. We are looking for an entry door. When I called, I was told I couldn’t speak with anyone or schedule an appointment until I text them measurements and a description of what I am looking to have done. I found this odd but I followed the directions and sent them the information they requested with no response or feedback. I guess they weren’t as excited to work with me as I was with them. I can’t give them more than 1 star because they refused to speak to me, I wish I could give them less than 1. Even if what I requested was not possible, the least someone could do is respond with that information. This is the least service friendly approach I have ever experienced. In case this is a trend with them, have a couple backup companies for your job before...