JCC of Middlesex County — Attraction in Edison

This past Wednesday, I attempted to enter the JCC/Edison YMCA with my three-year-old son by scanning my membership card, as I have done on numerous occasions without incident since August.

However, after I scanned my card, a front desk employee wearing a nametag labelled Maria confronted me and accusingly claimed, "Well, you’re not even a nationwide member yet.  I can’t find you!" I answered, "Well, I have been here a few times, but no one has ever told me about this." Marie then dismissively said, "Ok, you can go now." I explained to her, "I never had a problem coming here before, and now you’re the only person to complain to me about this."

Another member who was behind me and attempting to enter the facility then turned to me and said, "Yeah, she does that to me too.”  After scanning his membership card, he then asked Maria, "Am I good to go?"

Maria completely ignored him, came out of her seat, and walked around the counter.  She then stood in front of me and continued to argue with me. I asked her if she could talk to me courteously instead of condescendingly.

Finally, Maria asked me, "What is your nationality?"

I was in total disbelief why she would need to ask me this question, or even how this question was relevant to nationwide membership. I then retorted, "It's none of your business."

I then asked Marie if I could speak to her supervisor. Maria then said, "You cannot talk to my supervisor since she left already."

At this point, I didn't want to waste any more of my time with her and proceeded to enter the facility to go swimming with my young son.  It was getting late and the pool was closing soon.  I went down the hallway towards the locker rooms.  Maria then followed me, claiming I needed to sign a form on her iPad since I wasn't a nationwide member.   She then turned around and said she was going to bring other staff.

I entered the pool with my young son and after a few minutes, I saw Maria run into locker room and enter the pool with two other employees, one of them named Ken.  Maria then yelled at me, “Ma'am you need to get out off pool and sign this form!"  I was in total shock that Maria would chase me all the way to the pool and terrify me like this in front of my young son.  I told Maria, "You have terrible customer service."

After Maria left, I explained the situation to Ken, and Ken said he would help me if I needed to sign anything.   After the pool closed, Ken said he looked in the system and confirmed that I was already a nationwide member and had signed a waiver.  Ken was very helpful in defusing the situation.

This is not the first time Maria has belittled me like this.  During my interactions with Maria, she has always been either disrespectful or dismissive of me.  Last summer, when I asked Maria about the summer camp and swimming programs for my young son, she dismissively said that I needed to ask someone else or come back tomorrow.   Maria claimed she has difficulty...

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