Xfinity Store by Comcast Branded Partner — Local services in Edmonds

UPDATE 3/23: 2 months later, they have billed me $1.38 for the Internet service I never wanted and that I was told I would not be charged for when I cancelled. Please, I am BEGGING them to send me to collections over less than $2. This is absurd.

Genuinely made my last month a living hell. For transparency, this is a mix of in-store employee interaction and online (chat and phone) customer service. And I do not blame the employees, I blame the absurd policies and the managers for doing nothing at all to help a clearly very flustered teenager/young adult navigate any of this.

I went in to trade-in my phone. They said they had to sign me up for internet services to push the trade-in through. Weird, but I agreed. Then they ran into an undisclosed issue that necessitated creating a new Xfinity account and merging the old one. I paid for both the new phone (this was not made clear, I thought I was paying off the old phone and putting some towards the new one) and a fee to merge the accounts (not disclosed until after I'd made payment for the new phone).

This same Internet service then took me weeks to disconnect as multiple employees gave me the run around and tried to convince me to stay. Even worse, I now owe money for service I didn't want and never used despite being told I would owe nothing if I cancelled within 30 days (which I did).

The icing on the cake is that I'm being charged a partial bill for my "old" account that I can no longer access and could not change the payment information for (which was not something anyone communicated would be an issue), in addition to a significantly more expensive NEW bill because I am paying for two phones as none of what I shelled out went towards paying off my old device. Because the "old" account is deactivated, there's no way to get any sort of payment history or breakdown of what I paid for.

All told, I paid $200 in-store, $70 for the "old" account's partial bill, and have an estimated $194 monthly bill at the end of March in addition to owning ~$25-30. I am disputing the $70 with my bank and praying they send me to collections over $30 so I can...

most dishonest store I've ever been to. I went in for some help and talk to someone about seeing if switching to streaming from X1 was worth it. I also wanted to upgrade my Internet to the 2100 plan which needed a new modem.

The issue I was having though took a lot of time so I felt bad at the guy was helping me out and was missing sales so I decided since I needed to add a couple lines of service, I would just do it that day. I know he wouldn't get the new activation fee because it wasn't a new account. it would still be something in his check, but instead, I got screwed without lube.

That little bit of commission I guess wasn't enough because when he changed my home plan instead of just making changes he completely created a whole new profile for me. put in a dummy phone number on that account. It has created months of issues trying to figure out why my account isn't showing what I subscribed to and have now been billed multiple times a month. My last bill was over $400 dollars for a $160 dollar plan.

This scam was in fact verified by the official Comcast store who pulled everything up and basically told me this is what happened. When I worked for cell phone providers in the past I knew sales associates who would do scams like this and they usually ended up getting fired, i really hope thats what happens to this guys. Because he added fake information to my account, like the phone number was jus 2's and 4's, I had to waste time go down to the Xfinity store multiple times to sort this out and get my identity verified.

I have reported this location to Xfinity to the Washington State consumer protection bureau the FCC and the ftc's consumer protection bureau do not go here. go to an actual Xfinity store where they will not screw you over. that will cause you months of headaches...

A close family member passed away very recently and I went into this store to close their account and make payment. The person who was helping me didn't know how to do this, so he went to get someone who I assume was the manager. That person came out of the back room, found someone to chat with, and just sat down and started a lengthy convo with them. Never mind the bereaved person (me) standing there like an idiot waiting to do the right thing FOR THEIR BENEFIT while the manager completely ignores me and keeps on with his social visit. So I left extremely angry. I cannot wait to cut to cord on my family member's behalf (they were always annoyed with Xfinity anyway) - if I can find anyone who will pay...