Everytime I drive past this place, I think about how much I like breakfast. Pancakes, waffles, eggs and, never forget - bacon! To make sure that it stays a treat rather than a habit, I rarely have a big breakfast. Most days, coffee and a pastry are plenty. So, when I decided to pull into the Family Pancake House parking lot, it was a special occasion. It was late Sunday morning and the parking lot was nearly full. I don’t like crowds, but any restaurant worth its name will be busy. I found a spot to park and headed for the door. There was a stream of people going in and coming out. The good news was that there was not a line of people waiting for a table. The kid doing seating grabbed up a menu and led me on a search for a table. There were a number of two tops all set up that he rejected for some mysterious reason. We had covered most of the dining room when he pointed to a table that met his criteria. I sat and asked for a cup of coffee. The coffee came quickly. It was hot and fresh, but nothing spectacular. I was glad, because I had already had a latte that morning and I didn’t want to be tempted into a caffeine overdose by something delicious. The menu was thorough. It had the expected variations on pancakes, waffles and eggs. If you like one particular breakfast food, it is probably on there. If you have read any of my other breakfast reviews, you know my predilection for chicken fried steak and eggs. It is probably unfair to order this in a busy diner that tauts pancakes, but I like the dish and it was on the menu, so it is not unfair to expect that the kitchen could handle it. My busy waitress wrote my order on the corner of a sheet of paper she folded into various zones to keep the orders separate. I didn’t expect my food to come out of the overworked kitchen quickly, so I settled into reading on my phone. I was just a page or two into my current chapter when my breakfast arrived on two plates. The first one was dedicated to a lonely chicken fried steak. The second had eggs, hash browns and toast. I thanked my waitress and opened up a packet of strawberry jam. There were two packets sitting on the toast. The butter was between the two halves. The single unspread blob of butter was half melted. I spread it to the edges of the toast, the way I like, and topped it with jam. It tasted pretty good. While I chewed the toast, I noticed how the eggs jiggled. I had ordered over medium and these were just short of over easy. When I considered the slightly browned hash browns, I figured out how my food showed up so quickly. I stirred the eggs, happy to see that the whites were fully set. I dipped some potato into the runny yolk and took a bite. At least the middle of the potatoes were soft. The main course was the chicken fried steak. I took a small bite to verify that it needed plenty of salt and pepper. I made the adjustment and got it to taste OK. The steak was tender, but the coating was soggy. There was plenty of gravy that with my addition of salt and pepper was OK. While I ate, my waitress showed up regularly to make sure my coffee was full. I was pacing myself, so I didn’t need much, but I like to get topped off to keep the coffee hot. Sometime in the middle of my meal, the check showed up on my table. The total was reasonable for the volume of food I was served. I went to the register, as instructed, and paid up. When I went out the door, a small family was headed in. I decided that this place was good for a family looking for a cheap place to stuff pancakes into the kids. My kids are grown, but I know a few that I can borrow for...
Read moreThere is an underlying order that I smell whenever I have been there, lately. It was never there before and it actually turns nut stomach s makes me completely lose my appetite. Until it has been deodorized I will not set foot , in that location. Also there is a shorter salt and pepper haired waitress that is completely rude and way out of line. Not to mention that she tries to enforce rules like she is the manager. For example I went to 711 next door and had to go potty so I. Walked over to fam pan house and went inside. This wonderfully sweet older white haired hostess said that I could use the restroom no problem she said. And it was definitely a sincere no problem that she displayed in her voice and demeaner and smile. So I Walked to the restroom and immediately I get the grossest smell of something in my mind says it is something rotten or deceased, that reminded me that I had smelled that the last time I had went there to pick up a take out order. But it was much stronger and seemed to eminate from a very very large woman sitting directly in the center of the rest. It was so bad I literally had to cover my mouth and nose for fear of vomiting. So now I'm not sure if the smell is the from food they made that night or this woman I just know that it is still very much obnoxious and noticeable. So now on my way to the restroom this other woman abruptly stepped right in front of me blocking the restroom entrance and I said that I had permission to use the restroom and she still wouldn't move ansd says you can't just use the restroom if you're not a customer. I again repeated that I had permission. She moved but not before looking me up and down and displaying a complete look of disgust at me. Which was Ridiculous cause I always dress well and appropriate. The lady at the front again with a big smile says good bye when I walk out the front door. I say thank you she again she responds with no problem. Now fast forward 24 hours and we meet up with a few friends in the parking lot behind 711. The same mean woman is walking in their lot all the while staring coldly at me and obviously trying to intimidate me with her stare. It was sad and pathetic that she has to go to such lengths to not involve her emotions which are so obvious, that she is an unhappy person who seems to have little power in her personal life thus causing her to try to use what little power she has at work to try to intimidate or...
Read moreif disrespect is how you like your service, then come here. if you'd like a side of disrespect with your pancakes, then pls, come here. i called in and Pamela picked up. i asked for the swedes. she was like, we don't have them. so i clarified that they were crepes. and she was still confused. i can hear her giggling. and then she said oh, swedISH. and i said no, they're swedes. at this point, i wasn't sure if swedISH was another item on the menu, so i clarified and told her the menu item i'm referring to is spelled s-w-e-d-e-s, not s-w-e-d-i-s-h. i can hear giggling. she doesn't know the menu items, which is her job. but she is deflecting and attempting to make me feel stupid by saying that it's swedISH, when i stood firm and said no, it's spelled swedES, she laughed, using being rude as a way to deflect again. she's like, OK, we have them. at this point, the laugh got to me, so i asked to speak to the manager. she gave the phone to the lead server Donna. lead server Donna said, Pamela is very polite here in the restaurant. i said, i don't work with Pamela 8 hours a day, i can only judge this singular interaction with her, and it was rude. Donna argued with me. she said that's not true, pamela is very polite. maybe Donna felt this way because she wasn't the one being laughed at by Pamela. maybe she would feel differently if she'd put herself in my...
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