Spencer's — Local services in Egg Harbor Township

I bought a pocket watch as a gift for Christmas from a Spencer's store. The watch was $29.99 and it was a Star Wars pocket watch. Unfortunately, wasn't working when my friend set the time. So I went back to see if I could exchange it or get it fixed. The man behind the counter said it looked like the battery had died and I could go purchase a replacement battery at the jeweler down the street... mind you, the watch was still in the box. Unused. So they sold me a watch with a dead battery.

I went to go get a replacement battery and it cost me $30... so I went back to Spencer's and politely requested to be reimbursed for my watch. The battery should have been in working condition when I bought the watch. Therefore I shouldn't have had to buy a battery for a brand new watch to begin with. They refused to reimburse me. Or even give me store credit for the faulty watch. I am overly disappointed in their customer service and their lack of understanding. I will not be shopping here again and am so disgusted that a cooporation would allow this kind of behavior. If you sell me a broken product the least you could do is make it right. I want a working watch or my money back. Unbelievably...

Spencer Gifts Make Animatronic Fuming Rotter Fog & 5 Witch Animatronic & The Harvester Animatronic & Krampus Animatronic & Double Trouble Animatronic & Jack Skellington & Ghost Dog With Red Nosed & Christmas Tree Cocooned Corpse & Arctic Dragon & Cerberus Three Headed Dog & Gallows Skeleton 1995-2020 & Zombie With Ground 1995-2020 & Oil Lamp Blue Ghost Animatronic & Towering Monster With Golf & Swinging Lil Skelly Bones & Ghost Writing Book & Rising Animated Phantom & Animated Haunted Tree & Zombie Mammoth & Ice Monster & Cyclops Eating Deer Leg & Statue Bear & Statue Velociraptor & Coat Rack Monster & Untimely Death Statue & Ghost Train & Zombie Shavel 2020 Made In 2010 & Lurching Vampire & Swinging Swamp Hag & Gruesome Granny & Dead Humor Rising Clown & Talking Cherubs & Speculative Evolution & Easter Deranged Bunny & Uncle Charlie & Bite Size Clown & Towering Reaper & Interchangeably Toe Tagged & Carnival Of Horrors & Deadly Roots & Forest Demon & Fright Zone! 2007-2020 Five Animatronic & Spirit Halloween Need Make Animatronic 2020! Okay! Spencer Gifts Okay Make! But Not Me! My Son Dash Dunn Comment...

I ordered a product on Tuesday 10/8/24 and paid $30 for "next day shipping" which the website showed would arrive on 10/10/24. The item didn't arrive until 10/14/24, making it late and unusable.

When attempting to request a full refund, customer support refused the refund citing that in their fine print on the website it wasn't due. They were dead set on keeping the "next day shipping" $30 fee despite the item taking 6 days to arrive to its destination. Rather than do the right thing and admit that they failed, customer support dug into their position and placed blame on me. You be the judge: should a customer who pays exorbitant "next day shipping" expect to get the product 6 days later?

Folks you have lots of options for companies to give your money to out there. After this interaction it is clear to me that Spencer's is not an organization that takes honesty and integrity seriously in their customer dealings. Sad that all of this could have been avoided, but...