Furniture City — Local services in El Paso

I went to Furniture City in the middle of November 2017 after I got an approval online the previous night. The salesperson that greeted me was Loraine. While I already chosen what type of furniture I needed, there was not much left to do but get the sales order started. I had several questions, as to what the payments would be, when the due date would be, etc. She looked up my account on the computer and when she came back she had written down my payment amount on a piece of scratch paper and asked if I was okay with that. She had advised the payment would be around $75 a month. With the amount fitting into my budget I went ahead with the process. When she went over the delivery time/date, I had advised her that my husband and I both work until 4:30pm and would not be able to take a delivery sooner than that, so if we need to push out the delivery day, that would be fine. She did not even want to note anything on the form. It seemed like a huge hassle and she stated she would let the warehouse know. Now the previous time we purchased something, it was the same thing, the salesperson AND the warehouse made it seem like they were inconvenienced by their customers having jobs. I signed the contracted and was given my delivery day. The day before delivery, the warehouse called and advised I would be getting my delivery the next day in the morning. I had advised her that due to my schedule I won’t be home until 430pm. While I don’t have her name, she is not the first person who has dealt with this in that fashion. She stated she wasn’t sure if she can change it and she would need to find out with her manager if they can or not. What kind of customer service is this? I understand, due to demand, customers cannot schedule a specific time. But Furniture City needs to understand that customers come first. Without them, there is no business. I have worked at a major furniture business in California and we had time-frames to choose from and would NEVER give customers a hassle due to their work schedule. So the warehouse calls me back and stated that she was able to change it. The day of delivery, I receive a call from the driver stating they are ready to delivery, and this was around noon. I reiterated my request. I feel the delivery drivers have been very nice, however, I have gotten hassle from both the store and the warehouse. Unacceptable. To top it off, come to find out, when I left the furniture store after signing my contract, I was not even given my own copy! About a week later, I went over the documents so I can fit my new payments into my budget and the envelope I was given belongs to another gentleman!! These documents contact their bank information, last 4 of their social security number and a copy of their credit score! So with that being said, my own documents are floating around somewhere. Is Furniture City not aware that they can lead to a lawsuit? On top of that, I register my account online, and it turns out that Loraine had given me the wrong payment amount. She quoted me $75 a month, but my payments are showing as $150 a month. Furniture City has completely screwed me and I regret going there. I need this...

Zero stars if possible. The salesman Oscar was great he helped us, we had in mind what we wanted, paperwork was done and the couches were fully paid. Once my husband took the couches home within the hour of setting them up he realized the cushions didn’t fit tightly together there was a big gap. For both the love seat and the oversized chair there was a considerable gap that couldn’t be left like that. Immediately he sent pictures to the salesman and told him to send an e mail to customer service they were just delaying the response they said in 30 minutes you will have a response but unfortunately they never responded so we went again to the store. We talked with the manager Irvin and he did just what he could. Talked with the owners son. They took 4 hours to check the couch they have right there. Moo told us that that they did not see anything wrong with them that we could go the next day to Furniture house (which has the same owner) to see more options for an exchange. By this day we had no couches at home since we sold them. Whatever we liked they did not had in existence and we could not wait weeks or even months to get new couches. So after taking a look in the other store we couldn’t find something we liked. When coming out of this sore we saw the owner, he was very rude with my husband while he was trying to explain that these couches came defective from fabric and that we wanted our money back, he just said well that is not my problem it’s yours. We went back to the furniture city and said that they could only give us 75% of what we had paid because there was a 25% cancellation fee. We lost $486.85. To start we didn’t even placed an order to cancel anything, second the couches were defective from fabric with really big gaps, we wouldn’t be complaining if we didn’t considered this a safety hazard for our 1 year old. If they didn't fully refunded all the money, it’s less likely they pay if something happens to our baby. And third they wouldn’t had loss anything if they refunded all the money back. CAREFUL PEOPLE they knew these couches came defective and still have them in exhibition. DO NOT WASTE YOUR TIME AND MONEY HERE its customer service did not help, “they did what they could”. Once the furniture is out from there they don’t care. One last thing it’s a lie what their policy says “ We strive to attain this goal by promoting the following: Customer satisfaction “ as a costumer we are not...

my husband and I decided it was a good idea to buy all of our furniture for our new home at this place, and let me tell you what a horrible experience we have had. Leo helped us, he offered us a protection plan, which we got, we even paid 400 dollars for the delivery fee since we live out of town. He said he would have our furniture ready to be delivered the next day after closing on my house and guess what...? that did happened, I called him and he said he needed to schedule a delivery day and that they only do so many deliveries out of state and that I needed to wait until they have a truck available, after two weeks without any furniture, our furniture was delivered. our dining table comes with an extension so you can make the table larger, which was the reason we bought 8 chairs to go with it. well the extension was delivered damaged, its broken or cracked. I went ahead and called Furniture City and the said they would take care of it and exchange it since it was delivered in that condition, they had me email them some pictures. its been 5 months already and they haven’t fix this for me. on top of all of this our christmas tree fell on top of the coffee table and shattered the mirror. Leo said if anything were to happen to the furniture I could give them a call and if they can fix it then they would and if not then they would replace it. so thats what I did, the lady on the phone got my info and said she would give my a call back, but she never did. I was used to wait with them so I gave them a couple weeks, today I decided to call and turns out I needed to file a claim for the coffee table on a webpage instead. why didn’t the lady I spoke to said that? I was really frustrated with them, but I get it thats the way it works. Mrs.Angelica was super helpful and gave me website and the phone number to file a claim for the coffee table. I get on the phone with them and they couldn’t find my protection plan.... why??? cause Mr.Leo did not register the protection plan I bought. first and last time I buy something from them! Do not go with him, he looks all professional in his suit and everything but that’s...