Justin Boots Factory Outlet — Local services in El Paso

The sales team were great and quite helpful and they would have received 5 stars were it not for the product itself. I didn't want anything fancy. Just some sturdy work boots. Within about 4- 6 months of very light use the boot started to come apart from the sole of the shoe. I asked if they had any kind of warranty or did repairs and they said I'd have to mail it in to Justin manufacturers and pay for shipping and whatever else the cost would be. Since then they've come apart even more. My opinion is that if your looking for a decent work boot spend a little extra because the durability on these boots is not worth the price in my opinion. A family member had a pair from Walmart that has...

Nice selection of boots. Still not cheap, but discounted. I had an issue with the ridiculous tightness in the shaft/tongue area of one pair I bought. I brought them back to get store credit, but their policy says you can’t even walk around in them to try them out and return them. Salesperson offered to assist by spending some time stretching them out on a machine. I was mostly satisfied with the stretching, but I thought their attitude could have used a little improvement. I am mostly satisfied with my purchase. Make sure to try everything on...

Clerk was very helpful. I wanted to get a cowboy hat seeing as how it was my first time to Texas. Some may have felt I was making a mockery, but I was not. He understood that I am certainly no expert on cowboy hats yet took the time to give me guidance on what to look for. I appreciate the patience and sincere helpfulness. I write quite a few reviews but for this one I wish there was a 6th star I could give. Awesome...