New Deal Furniture — Local services in El Paso

Update: owner became involved and fixed everything. Took us going in personally to expedite but was well worth it. He ensured all issues were taken care of. Same day. Delivery gentleman, Jonathon, was exemplary, and went out his way and on his OWN time to come by and deliver and pickup items, a great credit to their company.

Spent over $4,000 and thought it was a good deal. Ha Ha on me. Out of the 11 things order, I received 8. Out of the 8, 3 were broken, one broken on site and covered up until I found out later, they took the broken parts and are suppose to fix them, not replace.The 3 missing were never in the warehouse in the first place, computer error, and they may find it somewhere and get it to me within a week, hopefully. Of the delivered things there were a few scratches and chips and missing parts, namely the power adapter to the night stand USB connector, which did not work. I asked the delivery guy and he said it doesn’t come with one. Later that evening they brought my second night stand, forgot it on the first trip, and it came complete with adapter. I texted the floor manager whom I’m been dealing with and he told me to call the warehouse and fix it myself.While I was there I was berated by one of the employees for sitting in a massage chair with shoes on. I said there is no sign, she said “I will make one and post it.” So NEVER again. Should have left when I was berated by the mask-less employee. Seems other people have the same broken problem and may or may not get fixed in a timely manner, who knows. I guess I am being to critical, it was only $4,200+ of furniture, why should I expect it to be in...

FRAUD FRAUD FRAUD.....Warning to all potential consumers for this establishment. Do not buy furniture from this location, Ralph Martinez, sales mgr misrepresented furniture purchased. Delivered the wrong couch/furniture that was purchased. I did want, the wrong furniture delivered in August 2024. I spoke to sales mgr, (?) Ralph Martinez who sold me these couches and lied to me and will not take back couches delivered. Reported to BBB and credit card company to resolve issue. Issue outstanding, today October 18. Couches are sitting in my garage covered in plastic waiting to get issue resolved reported to several agencies as an illegal, “ Bait and switch” tactic on Ralph Martinez’s behalf. All my calls to owners go unanswered. I will never do business with this furniture place or should you. Note: to this date, June 2025, since nothing has been done for approximately one year, calls are not returned and complaint is outstanding with BBB, I will be taking the sales mgr ( R. Martinez) for questionable business practices and New Deal to small claims court to resolve this matter to the tune of cover the over $4,156.77 plus court costs that was paid for incorrect/switched merchandise delivered and by Management (Bait and...

We bought a bedroom set for $4000 believing it was of good quality. But to my surprise it was like pulling a prize out of a cracker jack box. The furniture wasn't real wood it was mixed with some kind of resin. The paint chips off for any reason like a nail polish on a woman's nails. The drawers drag and scratch the bottom of dresser, chest, night stands and tv stand. You actually can't put clothes in them because the drawers fall and get stuck constantly. This type of furniture is only good to use as floor sample not for actual use. If you decide to use it you'll be surprised what you paid for what you got. Extremely poor quality manufactured furniture. The name of this furniture store is what IT is!! Only the name because they still sell cheap Ass manufactured furniture for high end prices. At this rate of high prices for cheap furniture , I won't be surprised they will be out of business pretty soon. I'm hoping SOON!!!! I'm so so sad that Regis Bernard went out of business because they had better quality furniture at reasonable prices. Good luck on buying furniture. Keep away from NEW DEAL...