JCPenney — Local services in El Paso

I speak both English and Spanish but my preference is English so I would assume that in training your associates you would let them know that if a customer speaks English that in turn they would continue to answer in English. Instead the associate kept answering in Spanish. I am going to call and place a complaint. This is very bad customer service. I think it needs to be addressed. There were alot of people. I had difficulty finding an associate to at least tell me where a particular item was. I know they are busy but your store was short staffed. Dont think I'll be going again. I went to buy Xmas gifts I spent almost $400. This associate that kept answering me in Spanish if she had been the cashier on first purchase I wouldn't of bought anything. I would of left your store and gone elsewhere. I have been going to purchase clothes, bedding, curtains and kitchen essentials for over 40 years! So because of that one associate this is my decision to rate...

I don’t see how this JCPenney has 4 stars. This is by far one of the worst (customer service wise).

Let’s start with Mr Sergio Vaca. This man sits on his high horse all day and talks down to all the employees while speaking the most ATROCIOUS English I’ve ever heard. How are you going to have someone as INCOMPETENT as him managing a big store like this?

Manager with the last name Enriquez is ALSO a humongous idiot who thinks way too highly of himself. I wonder who they had to sleep with to get their jobs?

The store itself if actually incredibly unorganized.

The people running this store are useless and corporate needs to do something about it. Only reason it hasn’t been out of business is because of all the people who cross the border...

I came and spent a good amount of our hard earned money here. Then when I was leaving they said I could only leave through one exit. It was 9:00 on the dot. I asked if they could open the door where I was parked as it is dark and I am a woman all by myself. She said no they couldn't because that is their "protocol".

I told her that was VERY unsafe for the customers and she just shrugged her shoulders. I asked another employee and he said that there is only the one exit.

I guess JCPenney honors their protocol over their customers safety.

Extremely disappointing. Then when a customer leaves thorough their one exit and something happens , I guess that's when their protocol...