Office Depot — Local services in El Paso

Aaron Reyes, sales manager at Office Depot helped my mother-in-law purchase an office chair for my wife and was very persistent in selling the warranty as well. Unfortunately, the chair didn't go as high as she would have liked, and it needed to be returned. With my Mother-in-law's license and card used to purchase the chair I returned a large box back, and Aaron helped facilitate the return. He did not need the card and the return was fairly simple. However, he failed to issue and return for the warranty he highly pressured her into buying. When I called back after two attempts since he was on break, he informed me I would need to come back to the store for the return to be completed. Last I checked a warranty isn't something you physically possess but he stated he would need the credit card to return the warranty. My mother-in-law flies back tomorrow and plans have to be canceled due to Aaron's error. He apologized and stated nothing could be done even though it was his complete fault. Just purchase your office supplies on Amazon since having people help doesn't make it so. I believe he could have helped me and didn't. The store was also very hot and empty. Save yourself the trip and...

Every time i come here the staff always greets me with a smile and are attentive to my business needs. In particular the printing department. Daisy and Niyah are friendly, helpful and always seem to be in a good mood. Today, I went in to have some documents scanned and I asked Daisy if she could scan them a certain way and with no hesitation she did. If anyone is having doubts or concerns about the level of professionalism this establishment has please note that the staff here will have you taken care of.

Lastly, if corporate management is reading this review please know that this location is always on top of things. Your location at Geronimo is the one that is needing an attitude makeover. They always seem to have a DMV attitude and are of no help when one is needing things printed or finding a...

Ordered prints online, have been waiting in line 20 minutes and only 2 people are in front of me?!?! I'm literally writing this review while in line.

UPDATE: After the wait, I was told that the order wasn't ready. I called before I submitted the order and they assured me it would be ready in less than an hour. I arrived 1 hr an a half later. I was told that there was an issue with the printer, but the employee was able to reprint them in 5 min. The weird part was when I asked how long it would be to reprint them, I was told "10 min"; I said I would be back but can you give me a definite time that they would be ready, the girl said, "1 hour"...

Also: My color prints were in B&W, the employee said to take them and call in for a refund. I just called, they told me I have to bring...