GameStop — Local services in Elgin

As I walk in I start looking at Nintendo switch games and this older lady decides now is the time to take off the Nintendo games off the wall and "reorganize them"....ive been gaming since a child and have never seen this done while a customer is shopping for specfic game titles in that area. I asked her how am I suppose to know what games are available? She told me I had to ask her and she could tell me.. I cannot make this up. This same lady told me "Elden ring" was NOT a game in their system....why would I ask her? While I was there she also got upset with a customer who called in looking for black ops on the Xbox 360. She raised her voice and was borderline yelling at the customer for not being specific enough. These aren't my only encounters I've had with this older lady but this is where I had to stop and post a review. She's very noticeable, has glasses and not many teeth. Gamestop used to take pride in their employees and their knowledge on games. This lady is clearly NOT a gamer and has no knowledge on games and probably hasn't played a video game since atari. The only reason this review isn't 2/5 is because they don't let that deranged lady work solo. She's always supervised, as she...

I purchased a used controller on December 9th and added the protection plan in case it broke or wasn't functioning correctly. I hadn't gotten a chance to until recently to test it out and the controll has drift, it continues to move forward even when the joystick is not being pushed. I went to the store to try and switch it out with the warranty that I paid for and the manager said he could not locate the purchase nor the warranty with any of my information. They didn't even have the email, name or phone number saved on file for the warranty that I set up that day. I was told that he couldn't do anything even though I went and got my bank statement showing the date and amount of the purchase in which he even acknowledged would have been the cost of the controller plus the fee for the warranty. I feel like I was scammed. How can a business sign you up and promise something, take money for services and then refuse to deliver or satisfy on the services that were promised upon payment? What do I need to do to get what I paid for? Or is this how they run...

For the pass month I been waiting for a delivery of a exchange Xbox 360 S through my warranty from the Camden location coming from the Sandhill location. I have called multiple times. Kept getting the run around that they call me when it comes. Last call I finally spoke with the manager he said he didn't know of it none of the employees informed him. He told me to come and do a drive exchange. I decided to not to accept the offer. I came to the sandhill location. Told the manager Ryan extremely nice gentleman what was going on. He not only switch out my Xbox system right there, let me keep my chrome controller, and gave me a free 2 year warranty also because all the hassle it caused me. Will definitely only associate my business buying through this location for future buys. Thank you so much...