Windsor — Local services in Elizabeth

Co-manager of the Jersey Gardens location Raul said "his store" policy for online to store returns is not the same as what is on their corporate website and refused to do my return even though it was within the 14 days from shipment period and was very rude. I showed them the website policy and my shipment confirmation email. He walked away from me and loudly said for someone else to deal with me. It was awkward and made me really uncomfortable.

His staff members were also rude: they laughed at me when he walked away and told me to go call corporate to handle my issue. I asked if they could please try to process the return since it should be fine since i still had 2 days per the policy. They said even though their POS system would have accepted my return they needed Raul to give permission and their hands were tied.

You don't accomplish anything by freaking out on someone unwilling to help you; so I am going to call corporate as per their suggestion and most likely will not buy from them anymore after 10+ years (I would usually spend a lot of money every year and it was my favorite store for going out clothes and dresses) since I do not live close by a physical store to try things on before I buy them and I don't want to deal with entitled staff members who make up...

The dresses are nice, so are all the accessories but the staff is terrible and extremely unfriendly nor helpful. There was a pair of heels I wanted I asked for a size 8 and she got it from the back but the 8 was too big so I asked for a 7 1/2, the girl Danielle or Danny (was her name) said there wasn’t any in the back without even checking so I went back to the shoe wall looking for something else in a 7 1/2, I ended up finding the exact shoe i asked for in 7 1/2 but only the left foot so I went back to the register to explain how they not have the shoe I wanted but the left foot was right in front of me and the girl made a face then went to back for the right foot of the shoe. I don’t know why she couldn’t have just checked in back for the 7 1/2 when I asked?? So don’t trust them when they say they don’t have your size, make them go to the back to...

Employees are very rude. Was looking for a dress for my daughter to wear to her friend's Sweet 16. The fittings room were closed which is understandable since the country is still dealing with the pandemic. My daughter was putting the straps to a dress over her head to get an idea on how it would look. All of a sudden an employee walks over yelling what are you doing, you have to wait 2.5 hrs until the fitting room is opened. Told me that signs were posted in the front and when I told her I didn't read any sign that said that she walked away saying learn to read. I left the dress my daughter wanted and walked out. Disrespect will not get any business from me especially since half of the dresses in that store are dirty with deodorant stains from people trying them on in the...