Polo Ralph Lauren Factory Store — Local services in Elizabeth

After reading the reviews, it is clear that this store has a very serious problem with racial discrimination.

I went to buy five different items. While I was still choosing, the manager came over, followed me, and told other employees that I was a bulk buyer, which made me feel extremely uncomfortable. When I finished choosing and went to check out, the female manager angrily and rudely accused me of buying items for resale. Without verification, they didn’t even check the email purchase records. The truth is that half of the clothing and hats worn by my family members are from Polo — including women’s sweaters, long sleeves, short sleeves, jackets, pants, sportswear, men’s hoodies, sweaters, short sleeves, and even underwear, towels, and baby clothes.

We simply love the brand, so I buy multiple colors of the same style whenever I see color combinations I like. The same goes for hats. The manager rudely took away the items I wanted to purchase. After reading other reviews, it seems that in this store, the manager perceives any Asian-looking person as a reseller. They discriminate against and dislike Asians. They told me I couldn’t buy anything and that I can’t shop there in the future. I was so shocked when I heard that. I completely lost interest in buying anything and certainly didn’t need their reminder to stop buying Polo products.

Does this mean that anyone who loves Polo can only own one Polo item? I have probably owned and loved more Polo products than that manager ever have. Your actions only damage the brand’s image, reduce store sales, and eventually lower your salary.I have no objection if this manager wants to give the sales to Woodbury. I won’t be buying anymore, and others are recommending going to Woodbury instead of this outlet store.

Even though I am not from China, I have already experienced severe discrimination. Asia is such a large region, and I don’t think you understand Koreans, Taiwanese, Thais, Japanese, or Hongkongers. With such vile behavior, I believe Asians will gradually lose their affection for this brand. Word of mouth spreads quickly, and in the service industry, mistreating customers will ultimately lead to a boycott of the brand.

I deeply regret what happened today. It has completely destroyed my affection for Polo, and the brand’s image has plummeted in my eyes. I will never choose this brand for gifts for friends and family again.

Attached I have at least seven colors of sweaters and long-sleeve shirts in my wardrobe. There’s no need for me to...

My recent visit to the Lauren store outlet in New Jersey was one of the worst retail experiences I’ve ever had. I feel compelled to share what happened because no customer should ever be treated this way.

I visited the store to shop for gifts for my family overseas. I picked up a few items from the shoe department — nothing excessive, just a couple of styles in different sizes. From the start, the sales associates were rude and dismissive when I asked a question. Instead of helping, they acted like I was a problem for even being there.

When I went to the register to pay, the cashier refused to sell the items to me. Without asking any clarifying questions, she accused me of being a reseller — a completely unfounded assumption. I clearly told her I was purchasing the shoes as gifts for my family, but she wouldn’t listen.

Then she called the manager, Jimmy, who backed her up and told me there was a policy against buying more than one of a style. When I politely asked to see this policy in writing, Jimmy told me, “I don’t have to show it to you,” and dismissed my request. Things escalated quickly — instead of offering a solution or simply treating me like a valued customer, they kicked me out of the store and refused to let me buy anything.

It was humiliating, unfair, and felt very much like discrimination based on assumptions about who I am and how I look. I was profiled and treated with hostility — not for breaking any policy, but simply for buying more than one item and being honest about who the gifts were for. At no point did anyone attempt to clarify, de-escalate, or treat me with basic respect.

This is not just bad service — it’s discriminatory behavior, plain and simple. Lauren/Ralph Lauren should be ashamed to have staff like this representing their brand. I will not return, and I strongly urge others to think twice before...

This review details my first-time purchase experience at a Polo Ralph Lauren store, focusing on product quality and the subsequent customer service response.

Initial Purchase Details My wife purchased a gift for my birthday, consisting of a Polo shirt (Size M, priced at approximately $97) and a jacket (Size M, priced around $110), totaling roughly $200. I tried both items on in the store, and the Polo shirt was an exact, perfect fit.

The Product Failure We washed the items one day before my birthday so I could wear the new Polo for the occasion. To our surprise and disappointment, the Polo shirt shrank significantly after the very first wash, making it unwearable for my birthday. This failure caused considerable distress, as my wife and child had planned the outfit with no alternative ready.

Customer Service Experience I later returned to the store and explained the situation, expecting a reasonable resolution given the product failed after a single wash.

The store's response was as i expected that they refused to offer a refund, return, or exchange and the shrinkage was an "expected result".

Final Sentiment I am genuinely surprised by the lack of quality control for such a high-end brand, where a shirt cannot withstand a single wash. Coupled with the complete lack of customer support regarding this issue, I have concluded that I will never purchase from this store again. Is this the standard quality one should expect from Polo Ralph Lauren? The overall experience was extremely...