Great Plains Regional Medical Center — Local services in Elk City

Generous 2 stars. I was admitted as a air flight transfer with lung clots and leg clots in Feb of 2022 into the ICU. ICU nurses were great… however, I have dietary restrictions (gluten free and lactose intolerant). Apparently dietary doesn’t have “ special “ diets. I pretty much had salads for 22 days. I lost 35 lbs there from I’m sure starvation. When I attempted to get dietary help the ICU nurses started being angry that I complained about “their friend “ in dietary..Dietary got angry that I complained stating I asked for salads.. which I did but ONLY because that was my gluten free choice. (was only thing gluten free basically). Drs were unhappy I refused to be put on a ventilator. Once I was transferred to icu stepdown unit the nurses were unhappy that I called for care.. evening shift didn’t check on me for hours.. like 9-10 pm would be first visit … then nurses tried to say I chased nurses around hitting them with my oxygen tubing. (My oxygen levels were 70-85 on 50 liters of oxygen. I couldn’t get out of bed to commode next to my bed without my oxygen dropping to the 60’s. I was unable to walk 2 steps let alone chase and hit nurses. The physician basically told my husband that there was nothing they could do for me and was dying. The best thing the hospital did was to transfer me to a hospital closer to home so my husband could visit his dying wife (me). The ICU nurses were great… everyone else was really horrible. Just thought this hospital should know I didn’t die (in spite of their dire predictions and desire to hospice me) I was discharged home ( not hospice) from a third hospital in OKC that April (total 10wks confined) on 10 liters oxygen. Once I was being fed appropriately (gluten free options) and being treated by pulmonary drs ( they had none) I actually improved dramatically. I currently require NO oxygen unless I am active and an still getting better. I currently still show long covid pulmonary fibrosis on my scans but even that is reversing quite a bit. I feel bad leaving such a low score since they did keep me alive until another hospital had open beds but geez… as a retired RN I was really upset at the lack of care. Oh… and serious don’t let anyone know you have medical background on admission… you will pay for it dearly in nurses attitudes...

My husband was traveling from out of state with a family member who was having a mental health crisis. I work in as a professional in this area of medicine, so I am aware of the potential implications of the individual’s presentation. This family member was transported to the ER by police for evaluation. Within approximately 20 minutes following arrival, this facility declared that the patient was stable for discharge. This is not enough time to do a proper evaluation, and this was prior to gathering any collateral information from family members present regarding the events necessitating the visit. Dr. Hill did speak with me on the phone, and basically explained that he conducted a cursory interview and did not detect any concerns. There was no plan for any additional medical evaluation. I asked him about the involuntary commitment process within his state. He stated that he would speak to my husband to collect a statement to determine whether this was warranted; however, this was never done. He did let me know that his facility was short-staffed, and that he had other really sick patients to care for that evening. Instead of taking a statement from my husband who was present and witness to the behaviors of concern, the staff took a statement from another family member who was not present and contacted by the the patient to advocate on her behalf. We were notified shortly thereafter that she was being discharged. This is a person who is not mentally well, disorganized and struggling to conduct basic daily activities in addition to making recent statements which indicated a cause for concern regarding personal safety. My husband was actually accompanying this family member on this trip to help ensure safety. If anything happens to this individual in the near future, especially while continuing to travel, this facility will be held responsible for their failure to act appropriately and meet the standard of care in...

Update Finally had time to make an update. Still, horrible. The DON did nothing. The nurses told me they couldn’t tell me stuff over phone and then added My MIL didn’t want me to know things which turned out to be a lie. They told her and she just agreed snd wasn't even coherent yet. Anyhow she made it home and that is what is ultimate important but this hospital is horrible with customer service and patient care and bedside manner. Frankly, im shocked they are still in business because they were gona discharge her before she had things set up at home and never tried therapy which she needed-but they wouldn’t listen and got her home health which then was like u need in facility rehab.

My MIL was taken to ER. The nurse was completely rude and said she did not have time to speak to me about her because she was so busy. I explained that I did not care but if they were considering discharge, then I had a lot of questions that needed answers because she isn’t usually lethargic or a marshmallow. I called (supposedly) a nurse manager and she started making excuses about how busy- but she did this before I could explain ever And she cut me off. So i again said I don’t care how busy you are- i care about getting answers - she said she didn’t care and hung up on me. Listen people- nursing isn’t allowed to make excuses. And if u need to call me back to give my “demand” answered, then say so with empathy and respect. I can NOT believe a nurse manger would hang up on a family member especially as stressed as families already are with their loved one being in hospital. I have left a message for the director of nursing, so hopefully she will call back. I would definitely not choose for any one of these people to care for me ever And they give nurses a bad name (yes,...