O'Reilly Auto Parts — Local services in Elk River

I bought a new battery from O'Reilly Auto Parts early part of 2018. I kept my original receipt in the glove box as I do anytime I buy a new battery for a vehicle just in case I have any issues. Within the last week or two I was coming out to find my car wouldn't start requiring me to jump it to get back going again. Tonight I brought my car up to O'Reilly in Elk River so they could do a test on the battery to see if something was wrong with the battery or maybe my car the obvious thing maybe being an alternator. When I walked in the store I was greeted by Jay who was extremely helpful during my entire visit. I showed him the receipt, he pulled it up in the computer and told me no problem let's go run a few tests. Even though he was the only person up front, he still offered to help me and went and grabbed someone from the back so we could begin testing my battery. After a quick test, Jay discovered the battery wasn't charging correctly and offered me a replacement on the spot. Not only did he go back in and get a replacement, he even offered to put it in right in the parking lot. Needless to say I left the store with my problem solved and Jay went the extra mile to even put it in my car for me. He went above and beyond for customer service. After an experience like this, O'Reilly will be my go-to place for future purchases. Sometimes it's about how a company stands behind its products or services and today's visit was one of those times which will only lead me to buy from them...

The worst customer service I have ever experienced!!! Last night went in to buy a battery for a Range Rover Evoque. Walked in the store and was totally ignored not a hi, not I will be right with you,,,nothing... The employee helped a customer that was there before I came in, then answered the phone, still not a word... I stood there for a while.. Finally he gave me a look..like what you need? I told him that I need a battery for a Range Rover, he proceeded to look in his computer, and could not find a Range Rover, the I had to help him to let him know that he needs to look under the Land Rover to find a Range Rover, finally he found it, but selected a wrong model, thank God I was watching the screen at that point, told him to go back and select the right model.. After I paid he wouldn't even ask me if I need it help to carry the battery to my car while there were no customers in the story or phone calls. All the women beware of this store, don't know what they are doing, and would not offer any help. Looked like he hated to be there!...

Buying 65$ in parts and present a 100$ bill OH! I CANT BREAK THAT says the manager who then says well I just got back from the bank and bla bla. My wife runs her garage sale more professionally. I will say at least they don't close the doors 9 min early but I did get a "you got 3 min till the computers shut down" showing up 3 min till close. I mean come on for a industry slowly being put to pasture due to 1/2 price online availability of literally everything they sell you'd think 100$ bills and customers making staying open till ten worth it would get better treatment.

Seems to be the norm nowadays after Covid so like I said at least they didn't close up 10 min early because the workers seem to think we close at the same minuet They get to rush out the door.

Thankful...