RB's Computer Service — Local services in Elk River

I bought a 600 GB hard drive for a computer I was working on. I installed it, downloaded a fresh copy of Windows 10, and installed all necessary drivers, assuming it was good to go. I listed it on Facebook Marketplace and sold it the next day. I then received a text from the buyer saying it was running super slow. I decided to give him a refund. When I got it back, I tested it and found that it was indeed running very slowly. Upon checking Task Manager, I saw that the hard drive was at 100% utilization. I tried everything, including disabling SysMain, but nothing worked. I even tried reinstalling Windows, but after about 20 minutes of use, it started to slow down again.

What’s worse is that I paid $40 for it. I wasn't really familiar with the prices of hard drives, as I mainly use 2.5" SSDs in the laptops I sell or M.2 SSDs. I looked on eBay and saw that 600 GB HDDs sell for as little as $10 with shipping. The markup is absurd. The seller seemed nice, but charging $40 for a hard drive that sells on eBay for $10 is inexcusable. I definitely would not recommend going there; just find a different repair place to go to like Geek Squad!

I understand that hard drives are much slower than SSDs, but it was at 100% utilization with just one tab open, which should not happen even with an HDD. If I had to guess, they probably upgraded someone's hard drive to an SSD and charged them to recycle the HDD, then sold it to me for $40. Absolutely disgusting.

FYI, the eBay HDDs that sell for $10 are fully tested, as stated explicitly in the description. Regardless of how much testing is done, it doesn’t justify a $40 price. I also found 512GB SSDs on Amazon selling for $30 with free shipping. Although I purchased it a while ago, that doesn’t...

STAY AWAY!!!

I brought my MacBook pro in for a screen replacement and was told it will be over $100 to inspect the computer. I asked if I would have to pay that even if it couldn't be fixed? He said (owner I believe) typically no, just depends what we have to do to diagnose the computer. I thought that was fair and went along with dropping my computer off to get fixed for a hopefully reasonable price.

I get a update saying my computer needs the screen replaced. Which I already knew when dropping off my device.. I was also informed that the part is out of stock and they will keep an eye on it and try to get one soon. More time goes by with no luck so I pick up the computer and get charged over $100 just for them to look up a part and tell me something I was already aware about with my computer... Disappointing but it is what it is...

Until now, is why I am extremely upset and writing this review. Apple has since fixed my mac for under $700 and his quote was about $800 if I remember correct. (but he couldn't even end up getting the part...) So even if he would have fixed my computer I would still have been at over $100 loss.

I suggest anyone to at least check apple pricing first as in my case that should have been my first choice. At least my computer is fixed now but this company didn't deserve any of my money just to overquote me and take a service charge for...

We used RB computer service a few times until the last time they had a tech come to our home to fix a lap top computer and he stayed for 4 hours fixing it! They never informed us before fixing it that if they had taken the computer and done the work in their Elk River office it wouldn't have cost us half as much. They could have given us a choice before they started fixing it but instead they stayed in our home for 4 hours charging us a total of approximately $450!! What a shock! Then they took the computer and wouldn't give it back to us until we paid the $450 in full even though we asked them WHY they wouldn't have given us a choice to take the computer and do the work at their office which would have been cheaper by far! They were not looking out for the best interest of their customer! In my mind they didn't care about the customer because when they realized it would take 4 hours they should have let us know and given us a choice!! The computer wasn't even worth the amount we had to pay to get it back! Very said! The owner was belligerent about making us pay and was NOT willing to...