My husband I recently went to two Mattress Warehouse stores and had two difference experiences. The first was the Grape Rd. store and as soon as I inquired about a headboard to go with a new mattress i recently bought he turned away and said all they have is what's out on the floor . I approached him again and asked if they have any type of catalogs I can look at and he said "no ,we don't "and walked away again. We then decided to go to another store located in Elkhart on Bristol st. I was greeted by a lovely woman by the name of Kim S.. I explained I already have purchased a mattress but decided to get a new headboard and she not only walked me around her store and answered all my questions but also got out her catalog on headboards. We picked out a headboard and she took my name and Phone number and said she will call to make sure they can get the size i needed . I talked with her again and was able to purchased the headboard . She was professional at all times and I was so impressed how much she went out her way to help us. Kim works out of the Elkhart and Niles stores and I commend the company for hiring her. I will shop again with Kim hopefully in the future at one of...
Read moreNew We have been putting off getting a new mattress for about 5 years. A good friend recommended we try Mattress Warehouse on Rt. 6 in Elkhart. We thought we would be going to several stores all day trying to find the perfect mattress at the right price. We were taken care of by a salesman named Cody. He couldn’t have been more helpful and no pressure tactics at all. We tested several mattresses and with Cody’s help found an Englander that seemed to fit our needs at a fair price . We bought it on the spot, which is rare for us to not shop around on such a big purchase. Cody had it delivered to us the very next day and took the old one away at no extra cost. We have slept four nights on it now and couldn’t be happier. They also have a free exchange in a month if you are not happy with your purchase....
Read moreWe originally went to Mattress Firm, looking for a new king sized bed with frame and delivery. The lowest, most comfortable bed we agreed on was $1,600 alone. They said that we could finance but sorry, I don't see how it makes sense to make a monthly payment on a piece of furniture.
Then we were recommended to this specific Mattress Warehouse. Doug was fantastic. He showed us the differences between some of the mattresses, showed us everything that was in our price range, and didn't pressure us over anything. Literally the best salesman I've ever come across. We ended up with a full set and delivery for $1,004.
We haven't gotten the bed yet (it arrives tomorrow!) but that experience alone was amazing and it truly made me feel comfortable to listen and trust him....
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